Coordinator/Senior Coordinator

loving heart multi-service centre; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

A community service organization in Singapore is looking for an Active Ageing Centre Officer to manage programmes that engage seniors and ensure their well-being. You will facilitate activities and provide essential social support while managing documentation and administrative tasks. The ideal candidate should have a relevant qualification in eldercare or social services, at least one year of direct operational experience, and strong communication skills. This role is integral in fostering community relationships and enhancing the lives of elderly individuals.

Qualifications

• Minimum 1 year of experience in operational roles related to eldercare.
• Experience in community engagement and needs assessment.
• Strong communication skills and team-oriented.

Responsibilities

• Conduct active ageing programmes and engage with seniors.
• Support seniors with health plan recommendations.
• Handle invoicing and maintain attendance records.
• Ensure smooth operation of the centre.

Skills

Eldercare programme facilitation

Stakeholder management

Interpersonal skills

Problem-solving skills

Microsoft Office proficiency

Education

Relevant qualification in eldercare or social services

Job description

Reporting to the Centre Supervisor, you will work collaboratively to support the daily operations of the assigned Active Ageing Centre (AAC), ensuring its activities and services align with the objectives set by funders and Loving Heart (LH).

Key Responsibilities

1. Programme Facilitation

• Conduct active ageing programmes within and beyond the centre to engage seniors.
• Provide befriending and buddying services to frail and vulnerable elderly in their homes.
• Coordinate and facilitate communal meals for seniors, including participant engagement, F&B ordering, and event setup

2. Social Support & Community Engagement

• Serve as a social connector, supporting seniors in adhering to health plan recommendations through social and lifestyle interventions.
• Conduct community outreach and assess the needs of elderly residents within the designated service area.
• Make referrals to appropriate services for elderly individuals in need of further assistance.

3. Administrative & Reporting Duties

• Enrol new members, maintain accurate attendance records, visitation notes, and compile data or statistics required by funders.
• Manage invoicing, fee collection, cash handling, and banking.
• Oversee documentation, including report submissions, claims, and filing. Assist with audit preparations and documentation.

4. Centre Operations

• Perform various tasks to ensure the smooth operation of the centre.
• Undertake additional responsibilities as directed by the reporting officer.

Qualifications & Requirements

• Relevant qualification in eldercare or social services
• At least 1 year of experience in direct operational roles, especially in eldercare, including programme facilitation and needs assessment
• Experience in stakeholder management, particularly with community partners
• Proficiency in Microsoft Office
• Strong administrative and problem‑solving skills
• Excellent interpersonal and communication skills; team-oriented yet capable of working independently
• Enjoys engaging with seniors and volunteers.