Executive, Classroom Planning and Scheduling

NTUC LEARNINGHUB PTE. LTD.; Singapore; On-site; SGD 40,000 - 68,000; Full time

Job summary

NTUC LEARNINGHUB PTE. LTD. is seeking a Scheduling & Learning Operations Coordinator to plan and coordinate class schedules, manage resources, and monitor enrolments. You will work with classrooms, trainers, and equipment while reporting utilisation and capacity to improve planning.

Responsibilities include handling admin tasks, updating course codes, processing trainer payments, and informing learners of changes. Strong Excel and BI tooling knowledge is preferred.

Qualifications

• Diploma qualification required and relevant experience.
• Strong planning, scheduling and coordination abilities.
• Proficiency in Excel and Outlook for daily tasks.
• Experience reading/analyzing BI reports (Power BI/Tableau).
• Familiarity with Power Platform tools (Power Automate, Power Apps, SharePoint).

Responsibilities

• Coordinate resources (Classrooms, Trainers, Equipment) to schedule classes.
• Schedule classes year-round for defined product types and monitor enrolment.
• Track utilisation, capacity and cancellations; report findings.
• Communicate postponements or changes to learners and stakeholders.
• Handle administrative duties: course codes, trainer payments, license assignments.

Skills

Good planning and coordination

Excel

Outlook

Team player

Power BI/Tableau experience

Power Platform (Power Automate/Power A

Education

Diploma

Tools

Power BI

Tableau

Power Automate

Power Apps

SharePoint

Excel

Outlook

Job description

This role supports the planning, scheduling and delivery of classes by coordinating resources, monitoring utilisation, and working closely with stakeholders to ensure smooth operations and continuous improvements.

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

• Schedule classes throughout the year for each product type under their purview.

• Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.

• Track and monitor enrolment rates.

• Respond, monitor and follow up on un-planned scheduling requests.

• Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

• Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

• Course code creation in the system.

• Processing of payment to Trainers (honorarium) and Partnership Payments

• Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

• Submit any reports (as required)

Manage Stakeholders

• Participate in weekly class review discussions.

• Review S&OP data trends to advise Product Managers on adjusting schedules.

• Communicate with stakeholders to provide prompt and relevant updates.

• Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

• Conduct frequent reviews of trainer and equipment availability with Heads of Product.

• Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.

• Conduct frequent reviews of customer needs with Account or Sales Managers.

• Provide feedback to internal stakeholders on venues, service delivery and trainers.

• Provide feedback to internal stakeholders on take-up rates and cancellations.

• Support stakeholders by performing basic data‑driven analysis to help forecast demand and improve capacity, utilisation, and resource planning.

Requirements

• Minimum Diploma qualifications

• Good planning and coordination skills.

• Proficient in Microsoft Excel and Outlook.

• Team player.

• Other Preferred Attributes:

• Prior experience reading/analysing reports from Power BI or Tableau.

• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).