Executive, Digital Operations (Pre-course/Post-course)

NTUC LEARNINGHUB PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

NTUC LearningHub PTE. LTD. is seeking an operations assistant to support end-to-end class activities, including pre-course preparation, post-course administration, and stakeholder coordination.

You will help with materials, registrations, and reporting, while liaising with internal teams and external centres to ensure seamless learner experiences. The role emphasizes strong customer service, problem solving, and familiarity with training systems.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of training courses will be an advantage.
• Knowledge of training administration systems will be an advantage.
• Experience reading/analysing reports from Power BI or Tableau is an advantage.
• Experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.

Responsibilities

• Coordinate preparation of course materials, licenses, and attendance lists.
• Ensure classes are ready to start by coordinating with on-site Operations.
• Handle registrations and communications with trainees and corporate clients.
• Record daily tasks for reporting and audits.
• Submit attendances, assessments, and certificates into the system.
• Support coordination of trainee transfers between classes and with external centres.

Skills

Customer service

Stakeholder coordination

Problem solving

Communication

Education

Diploma or equivalent qualifications

Tools

Power BI

Tableau

Power Automate

Power Apps

SharePoint

Job description

This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients.

Ensure timely preparation of classes (for Pre-Course Team)

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
• Coordinate with on-site Operations team to ensure classes are ready to start
• Send confirmation/cancellation letters to trainees before commencement of classes
• Coordinate learner registration for corporate clients.
• Support coordination of trainee transfer of classes.
• Liaise with external assessment centres for booking of assessments.
• Record daily tasks completed for reporting.

Ensure timely closure of classes (for Post-Course Team)

• Perform digital batching at end of each class.
• Support coordination of trainee transfer of classes.
• Submit attendances, assessment results, evaluation, and certificates into system.
• Submit details of classes as requested by funding agency during audits.
• Respond to corporate client requests for attendance or certificates.
• Support the processing of refunds.
• Record daily tasks completed for reporting.

Manage Stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
• Maintain good customer service relationships at all times.
• Liaise with Corporate Sales Team on dates and attendance updates

Requirements:

• Diploma holder or equivalent qualifications
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage
• Prior experience reading/analysing reports from Power BI or Tableau is an advantage
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) is an advantage.