Executive, CARES

UNITED MEDICARE PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

UNITED MEDICARE PTE LTD is seeking a customer service-focused professional in Singapore to assess client needs and coordinate care services. You will liaise with residents, families and healthcare teams to manage referrals and subsidies, and handle enrolments, inquiries and admissions.

The role requires a Diploma and strong interpersonal, communication and proactive traits to support the organization’s growing service offerings.

Qualifications

• Minimum 1 year of relevant experience in customer service, social service or healthcare.
• Diploma qualification required.
• Service oriented with good interpersonal and communication skills.
• Dynamic team player with integrity and commitment.
• Proactive and self-motivated.

Responsibilities

• Identify and assess clients' needs to provide solutions and manage service offerings.
• Gather residents' social and financial background and liaise with multi-disciplinary teams.
• Obtain financial information to compute subsidy eligibility for residents.
• Single point of contact for residents, family and healthcare institutions to coordinate referrals.
• Handle referrals, enrolments, enquiries, admissions and discharges.
• Document case files and related documents for management and audit.
• Perform data entry and keep database updated for accuracy.
• Submit reports to management.
• Promote services through communication materials and relations with institutions.
• Build relationships with medical institutions, physicians and government bodies to increase utilization.
• Market services via relationship management and customer support.
• Assist in establishing and reviewing policies and procedures for programs.
• Other duties/projects as assigned by supervisor.

Skills

Customer service

Interpersonal skills

Communication

Team player

Proactive

Integrity

Education

Diploma qualification

Job description

Job Responsibilities

• Identify and assess clients' needs in order to provide solutions and manage the service offerings
• Gather social and financial background of the resident and/or the family and liaise with multi-disciplinary teams on the continuing care for residents
• Obtain financial information from residents and family members and compute their eligibility for subsidy for residents
• Single Point of Contact and liaison for residents, family and healthcare institutions to co-ordinate referrals and process applications of potential residents
• Administrative duties from handling referrals, enrolments, enquiries and admissions to discharges
• Ensure proper documentation of case files, referrals and other related documents for case management and audit purposes
• Perform data entry and update information regularly to ensure accuracy of database
• Submit relevant reports and information to the management
• Develop and maintain effective communication resources to promote the business and services
• Build effective relationships with medical institutions, physicians and specialists, relevant government bodies with the objective of increasing our utilization and capacities of our facilities
• Market the services through relationship management, facilities familiarization trips and close customer support
• Assist in establishing, implementing and reviewing policies, procedures and protocols to ensure smooth and effective execution and performance of all marketing and advertising programs
• Any other duties/ projects as assigned by the supervisor

Job Requirements

• Minimum 1 year of relevant experience in customer service/ social service/ healthcare will be preferred
• Diploma qualification
• Service orientated with good interpersonal and communication skills
• Dynamic team player with integrity and commitment
• Proactive and self-motivated