Executive, Clinical Operations

RENCI; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ren Ci Hospital is seeking an Executive to streamline patient admissions and manage referrals to ensure efficient bed occupancy across its facilities. The role involves coordinating with social workers, nursing teams, and referring institutions to optimize admission timing and ward allocation.

The candidate should have a healthcare or social service background with strong interpersonal and time-management skills, and capable of working both independently and in a team. Immediate start preferred.

Qualifications

• Degree or Diploma in Healthcare or Social Service preferred.
• At least 3 years of working experience in healthcare or social care.
• Excellent interpersonal and communication skills.
• Able to work effectively as an individual, and as part of a team.
• Excellent time management skills, highly organised and meticulous.

Responsibilities

• Process and facilitate efficient patient admissions to ensure optimal bed occupancy.
• Retrieve and process referrals to assess eligibility by reviewing medical and nursing needs.
• Ensure referrals are processed for acceptance within 1 working day.
• Liaise with Medical Social Workers and Nurses for referrals from Nursing Homes and CSU.
• Provide updates on assessment outcomes and recommendations for alternatives where suitable.
• Coordinate admission details (ward, bed, transfer time) with referring institutions.
• Monitor bed occupancy to align BOR with budgeted targets.
• Prepare and submit reports to MOH and management; update department head as required.
• Lead quality improvement initiatives and participate in hospital-wide projects.

Skills

Interpersonal skills

Time management

Teamwork

Communication skills

Education

Degree or Diploma in Healthcare or Social Service

Job description

Job Responsibilities

The Executive is responsible for processing and facilitating efficient patient admissions to ensure optimal bed occupancy at all Ren Ci Hospital (RCH) facilities.

Referral Assessment

• Retrieve and process referrals to assess for eligibility by reviewing medical and nursing needs.
• Ensure referrals are processed for acceptance consideration within 1 working day.
• Solicit advice and recommendations from other departments (eg. medical, nursing) for complex cases.
• Seek clarification from referring institutions where required.
• Liaise with Medical Social Workers and Nurses when processing referrals from Nursing Homes (NH) and Chronic Sick Unit (CSU).
• Liaise with referring institutions to provide an update of assessment outcome and provide recommendations for alternatives where suitable.

Admission

• Facilitate efficient admissions process with minimal waiting time.
• Assign beds, communicate admission information (ward, bed and time of transfer) to the referring institution, and follow through to ensure actualisation of admission.
• Liaise with Nursing Home administrative teams, Business Office and Nursing team to facilitate the admission process.
• Ensure that all necessary clinical information is available upon admission.
• Advise patient and care-giver(s) on the facilities and services available in the organisation when required.

Bed Occupancy

• Closely monitor impending discharges to ensure efficient forward planning of admissions.
• Ensure Bed Occupancy Rate (BOR) in all RCH facilities are aligned with the budgeted BOR target for the financial year.

Data Collection and Submission

• Ensure relevant data is collected accurately daily to support the regular evaluation of performance indicators.
• Generate reports and update presentation slides on a regular basis.
• Ensure timely preparation and submission of reports to MOH.
• Provide regular and timely updates to department head, the management and regulatory authorities as required.

Others

• Actively lead/ participate in quality improvement projects at the Department/ Hospital-wide level.
• Provide recommendations for improvement to efficiency of processes.
• Participate in any other responsibilities and duties as assigned by Supervisors.

• Degree or Diploma in Healthcare or Social Service courses preferred.
• At least 3 years of working experience within the healthcare or social care sectors.
• Excellent interpersonal and communication skills.
• Able to work effectively as an individual, and as part of a team.
• Excellent time management skills, highly organised and meticulous.