Executive/ Assistant Manager, Claims

BW LPG; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BW LPG in Singapore is seeking a Claims Administrator to manage the collection of demurrage, freight, hire and other claims for all fleet vessels. You will support the Manager with accurate records, timely reporting and proactive follow-up with Charterers to secure settlements.

The role requires a Bachelor's degree and at least three years in a claims-related environment, strong numerical ability, and proficiency in Excel/PowerPoint. Knowledge of Veson, IMOS, and Oracle Cloud is advantageous.

Qualifications

• Bachelor's degree in Shipping, Maritime Studies, Business, or related field.
• Minimum of three years’ experience in a claims-related environment (freight, hire, demurrage).
• Strong numerical ability and written communication skills.
• Proficient in Excel and PowerPoint; exposure to shipping IT systems is advantageous.

Responsibilities

• Calculate and issue invoices for freight, demurrage, time charter hire and other claims arising from vessel employment.
• Ensure claims and revenue items are raised per charter party terms and time-bar requirements.
• Calculate, raise and tender demurrage invoices within contractual timelines.
• Follow up with Charterers to secure settlement of demurrage claims.
• Issue freight invoices and monitor collections.
• Review, verify and raise miscellaneous claims per charter party provisions.
• Raise external time charter hire-in / hire-out items and Charterers’ items.
• Monitor and follow up with Charterers on settlement of outstanding earnings.
• Maintain claim and collection records in approved systems with accuracy.
• Prepare periodic reports on freight, hire, demurrage and claims status.
• Support interdepartmental processes and improvements.
• Process brokerage commissions and commercial fees in IMOS and Oracle Cloud.
• Participate in development and improvement of the quality management system and procedures.
• Liaise with Chartering, Operations, Finance, IT, Insurance and other departments to support resolution of claims.

Skills

Numerical ability

Written communication

Commercial awareness

Excel

PowerPoint

Veson

IMOS

Oracle Cloud

Education

Bachelor's degree in Shipping/Maritime Studies/Business

Tools

Veson

IMOS

Oracle Cloud

Job description

COMPANY DESCRIPTION

BW LPG is the world’s leading owner and operator of LPG vessels, owning and operating a fleet of more than 50 Very Large Gas Carriers (VLGCs) with a total carrying capacity of over 4 million CBM. With five decades of operating experience in LPG shipping, an in-house LPG trading division and investment in onshore LPG infrastructure, BW LPG offers trusted and reliable services to source and deliver LPG to customers. Delivering energy for a better world – more information about BW LPG can be found at https://www.bwlpg.com.

BW LPG is associated with BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, and water treatment.

RESPONSIBILITIES

Summary:

Responsible for administering and managing the processes and formalities associated with the collection of demurrage, freight, hire and other claims for all fleet vessels, including both charter-in and charter-out tonnage. The role supports the Manager in ensuring accurate record-keeping, effective monitoring of claim progress, and timely reporting of collection proceeds.

Responsibilities

• Calculate and issue invoices for freight, demurrage, time charter hire and other claims arising from vessel employment.
• Ensure that all claims and revenue-related items are raised in accordance with the relevant charter party terms and within applicable time-bar requirements.
• Calculate, raise and tender demurrage invoices in accordance with contractual terms and prescribed timelines.
• Follow up with Charterers in a timely and professional manner to secure the settlement of demurrage claims.
• Issue freight invoices in accordance with contractual terms and prescribed timelines and monitor the corresponding collections.
• Review, verify and raise miscellaneous claims in accordance with the applicable charter party provisions.
• Raise external time charter hire-in / hire-out items and Charterers’ items, where applicable.
• Monitor and follow up with Charterers on the settlement of all outstanding earnings.
• Maintain and update claim and collection records in the company’s approved systems, ensuring accuracy, completeness and proper documentation.
• Prepare and provide periodic reports on freight, hire, demurrage and miscellaneous claims status, as required.
• Support departmental initiatives to enhance interdepartmental processes and promote more streamlined and efficient procedures.
• Process brokerage commission and commercial fee payments in IMOS and Oracle Cloud.
• Participate actively in the development, implementation and continuous improvement of the quality management system and departmental procedures.
• Liaise and collaborate with Chartering, Operations, Finance, IT, Insurance and other relevant departments to support the effective handling and resolution of claims.

QUALIFICATIONS

• Bachelor's degree in any discipline, preferably in Shipping, Maritime Studies, Business, or a related field.
• Minimum of three years’ working experience in a claims-related (freight, hire, demurrage) environment.
• On-the-job training may be provided for candidates with limited direct claims experience.
• Strong numerical ability and written communication skills.
• Sound commercial awareness and business acumen.
• Proficient in Microsoft Excel and PowerPoint.
• Exposure to shipping IT systems such as Veson, IMOS and Oracle Cloud would be advantageous.