EV Charging Operations Lead

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 78,000; Full time

Job summary

BYD Singapore Pte. Ltd. is seeking a Supercharge Operations Executive to support daily operations of BYD's charging network in Singapore.

You will monitor performance, coordinate maintenance, manage administrative tasks, and ensure high service reliability and customer satisfaction across sites. The role requires a diploma or degree in engineering or related fields, at least two years of experience in operations or facilities, and strong coordination and problem-solving skills.

Qualifications

• Diploma or Degree in Engineering, Facilities Management, Building Services, or related disciplines.
• Minimum 2 years of relevant experience in operations, facilities, electrical systems, or technical support.
• Strong coordination and problem-solving skills demonstrated through managing operational tasks and resolving technical issues.
• Proficiency in Microsoft Office and reporting tools to prepare accurate documentation and reports.
• Ability to work independently and manage multiple tasks efficiently.

Responsibilities

• Monitor charging station performance and system alerts to ensure continuous operation.
• Coordinate fault reporting, troubleshoot issues, and schedule maintenance to minimize downtime.
• Track charger uptime and operational KPIs to evaluate network efficiency.
• Conduct regular site inspections and operational audits to maintain service standards.
• Respond promptly to customer enquiries and resolve charging-related issues to enhance user experience.
• Coordinate with maintenance vendors and contractors to execute service activities effectively.
• Follow up on fault rectification and service requests to ensure timely resolution.
• Maintain clear communication with site owners and stakeholders to support operational transparency.
• Maintain maintenance records, service reports, and operational documentation for accurate tracking.
• Prepare weekly and monthly performance reports to inform management decisions.
• Track maintenance costs, inventory levels, and spare parts usage to optimize resource allocation.
• Assist in charger deployment, testing, commissioning, and handover activities to support project delivery.
• Coordinate site access arrangements and contractor schedules to facilitate smooth operations.
• Support project documentation and regulatory submissions to ensure compliance.
• Ensure all operational activities comply with company policies and safety standards to maintain a safe working environment.
• Participate in safety inspections and audits to uphold safety protocols.

Skills

Coordination

Problem-solving

Independent work

Multitasking

Education

Diploma in Engineering

Degree in Engineering

Facilities Management

Tools

Microsoft Office

Reporting tools

Job description

BYD Singapore Pte. Ltd. is seeking a Supercharge Operations Executive to support daily operations of BYD's charging network in Singapore.

You will monitor performance, coordinate maintenance, manage administrative tasks, and ensure high service reliability and customer satisfaction across sites. The role requires a diploma or degree in engineering or related fields, at least two years of experience in operations or facilities, and strong coordination and problem-solving skills.