EUS Engineer

PARTIOR PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

PARTIOR PTE. LTD. in Singapore seeks an experienced End User Support Engineer to own the daily tech experience of our employees. The role covers a macOS fleet managed through Jamf, Google Workspace administration, and essential workplace infrastructure like meeting rooms, printers, and Wi‑Fi.

You will troubleshoot problems from first principles, automate repetitive tasks with scripts, and maintain accurate IT asset records. 5–10 years in end‑user IT and independent problem solving are a fit.

Qualifications

• 5–10 years of experience in end-user support and workplace IT.
• Deep, hands-on macOS expertise, troubleshooting OS level issues.
• Demonstrated production experience with Jamf Pro for policy delivery and asset management.
• Strong administration experience with Google Workspace in an enterprise environment.
• Practical working knowledge of network printers, enterprise Wi-Fi, and videoconferencing hardware.
• Scripting ability for automation (shell/zsh, Python) and Jamf policy work.
• Experience with ITSM/ticketing platforms (Jira Service Management, ServiceNow, or equivalent).
• Proven ability to work independently and own problems from report to resolution with minimal supervision.

Responsibilities

• Provide end-to-end Mac end-user support across the full device lifecycle.
• Administer Jamf Pro build, policies, AD E/D:DEP and self-service workflows.
• Own zero-touch provisioning via ADE/Apple Business Manager.
• Manage OS and third-party patching, FileVault, and compliance baselines.
• Write and maintain scripts to automate routine tasks and inventory reconciliation.
• Maintain IT asset records in Jamf and the asset register, including RMAs.

Skills

macOS expertise

Troubleshooting

Independent worker

Scripting (shell/zsh, Python)

Communication

ITSM experience

Tools

Jamf Pro

Google Workspace

ADE/DEP

AppleBusiness Manager

Jira Service Management

ServiceNow

Zoom Rooms

Job description

About the role:

We're looking for an experienced End User Support Engineer to own the day-to-day technology experience of our employees. This is a hands-on role covering a predominantly macOS fleet managed through Jamf, Google Workspace administration, and the physical infrastructure people rely on every day, meeting rooms, printers, and Wi-Fi.

You'll be the person employees come to when something isn't working, and the person who makes sure it doesn't break again. This role suits someone who works independently, diagnoses problems from first principles rather than escalating them, and takes pride in a fleet that's well-documented, well-patched, and well-inventoried.

What you'll do:

macOS fleet & endpoint management:

• Provide end-to-end support for MacBooks across the full device lifecycle, procurement, enrollment, deployment, refresh, and decommissioning.
• Administer Jamf Pro build and maintain policies, configuration profiles, smart/static groups, extension attributes, and self-service workflows.
• Own zero-touch provisioning via Automated Device Enrollment (ADE/DEP) and AppleBusiness Manager.
• Manage OS and third-party application patching, FileVault enforcement and key escrow, and compliance baselines.
• Package and deploy software; write and maintain scripts (shell/zsh, Python) to automate repetitive support tasks.
• Maintain accurate IT asset management records in Jamf and the asset register ,inventory reconciliation, warranty and AppleCare tracking, repairs, RMAs, and stockroom levels.

Google Workspace administration:

• Administer Google Workspace at the enterprise tier, users, groups, organisational units, roles, and delegated admin.
• Manage Gmail routing and delegation, shared drives and Drive sharing policies,Calendar and room resources, and Google Groups.
• Enforce security controls, 2-step verification, context-aware access, app access controls, and endpoint verification.
• Manage Chrome Browser and ChromeOS policies where applicable; support audit and Discovery requests via Vault.

Meeting rooms, printers & workplace infrastructure:

• Support and maintain video conferencing devices and meeting rooms — [Google Meet hardware / Zoom Rooms], codecs, cameras, mics, displays, touch controllers, and room booking panels.
• Troubleshoot AV faults end to end, cabling and HDMI/USB-C signal paths, firmware, device enrollment, room resource configuration, and audio quality issues.
• Provide AV support for all-hands, town halls, and executive meetings, including pre-event checks and live support.
• Administer network printers and print infrastructure, queues, drivers, secure/follow-me printing, scan-to-email, consumables, and vendor coordination.
• Troubleshoot Wi-Fi and connectivity issues at the client and access-layer level: 802.1X/ WPA2-Enterprise authentication, certificate profiles, RADIUS, DHCP/DNS, roaming andcoverage problems, VPN clients, and captive portals. Partner with the network team onRF and infrastructure escalations.

Service delivery & operations

• Own an incident and request queue, meeting agreed SLAs on response and resolutionwhile keeping communication clear and proactive.
• Run employee onboarding and offboarding: device build and handover, account provisioning, access grants, and clean revocation and asset recovery on exit.
• Provide white-glove support to executives and senior stakeholders.
• Diagnose root cause on recurring issues and drive permanent fixes rather than repeat work arounds.
• Write and maintain knowledge base articles, runbooks, and self-service documentation for employees and the wider IT team.
• Identify gaps in tooling and process, and propose and implement improvements independently.
• Provide occasional after-hours or weekend support for events, migrations, and maintenance windows.

What you'll bring

• 5 – 10 years of experience in end user support, IT support engineering, desktop support,or corporate/workplace IT.
• Deep, hands-on macOS expertise, troubleshooting at the OS level, command line comfort, log analysis, keychain, permissions and TCC, and common failure modes.
• Demonstrated production experience with Jamf Pro for policy delivery, configuration management, and asset management. You've built policies from scratch, not just clicked through an existing setup.
• Strong administration experience with Google Workspace in an enterprise environment.
• Practical working knowledge of network printers, enterprise Wi-Fi, and videoconferencing / meeting room hardware.
• Solid networking fundamentals: TCP/IP, DHCP, DNS, VPN, 802.1X, and structuredtroubleshooting across the stack.
• Scripting ability for automation and Jamf policy work (shell/zsh, Python, or similar).
• Experience with an ITSM/ticketing platform (Jira Service Management, Freshservice, ServiceNow, or equivalent).
• Proven ability to work independently, owning problems from report to resolution withminimal supervision, and making sound judgement calls on when to escape.
• Excellent troubleshooting instincts: isolating variables, reproducing issues, andreasoning from evidence rather than guesswork.
• Clear written and verbal communication, with the patience to explain technical issues tonon-technical colleagues.

Nice to have

• Jamf certification (Jamf 100/200/300) or Apple Certified Support Professional.
• Identity and SSO experience, Okta, Google as IdP, SAML, SCIM provisioning.
• Windows endpoint and Intune exposure for mixed-fleet environments.
• Familiarity with endpoint security tooling (EDR, MDM compliance reporting, device trust).
• Experience with Slack, Zoom, or Atlassian administration.
• Experience supporting a fast-growing or multi-site organisation.