Workspace ONE UEM Engineer with SMAX

TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

TATA Consultancy Services Asia Pacific PTE. LTD. invites an experienced Workspace ONE UEM Engineer with SMAX expertise to join the Singapore team supporting end-user computing and workplace services.

You will manage device provisioning, identity and access governance, endpoint security, monitoring, and incident resolution, collaborating with global teams to ensure robust end-user experiences across Windows, macOS, iOS and Android.

Qualifications

• We require 5+ years in EUC / Workspace Services.
• Strong knowledge of Workspace ONE and SMAX.
• Experience with endpoint security and vulnerability remediation.
• Proficiency in site monitoring tools and incident management.

Skills

Workspace ONE

SMAX

Site 24x7 Monitoring

End User Computing

GenAI Scripting

Tools

SCCM/MECM

Windows Autopilot

Microsoft Entra ID

Nexthink

Splunk

SMAX ITSM

Job description

Job Description & Requirements

Role: Workspace ONE UEM Engineer with experience in SMAX

Required Technical Skill Set

Endpoint Management: Workspace ONE, Microsoft Endpoint Manager, SCCM/MECM

Device Provisioning & Deployment: Windows Autopilot, OSD, Device Imaging, Application Packaging & Deployment

Identity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, Group Policy (GPO), Conditional Access, MFA

Endpoint Security: Microsoft Defender for Endpoint, BitLocker, Secure Boot, Vulnerability Management, Compliance Policies

Automation & Scripting: GenAI

Operating Systems: Windows 11, macOS, iOS, Android Administration

Monitoring & Troubleshooting: Site 24x7 Monitoring Tool, Endpoint Analytics, Log Analysis, Incident & Problem Management, Nexthink, Splunk

ITSM Tool: SMAX

Desired Experience Range

Total Experience:5+ years in End User Computing / Workplace Services
Endpoint Security & Compliance:3+ years
Automation & Scripting:2+ years

• 3-7 years of experience in EUC support, desktop support, field support, deskside support, or IT service desk escalation roles.
• ITIL Foundation certification is preferred.
• Microsoft, endpoint management, desktop support, or security-related certifications will be an added advantage.
• Prior experience supporting large enterprise users, executive users, meeting rooms, device refresh projects, or managed workplace services is preferred.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• MUST HAVE strong knowledge and experience in Workspace ONE, SMAX and Site 24x7.
• Must have strong experience in vulnerability remediation of end point devices.
• Strong hands-on experience in desktop support, EUC field support, deskside support, or technical support in an enterprise environment.
• Good knowledge of Windows operating systems, laptop / desktop hardware, peripherals, printers, docking stations, mobile devices, and business applications.
• Experience with endpoint management, device configuration, patching, and software deployment tools such as Omnissa Workspace ONE, SCCM, or similar platforms.
• Working knowledge of Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Teams, Teams Phone, Outlook, SharePoint, and OneDrive.
• Experience with remote support tools such as BeyondTrust Remote Support / Bomgar or equivalent tools.
• Understanding of endpoint security controls including antivirus, EDR, encryption, hardening, access control, and compliance requirements.
• Basic understanding of network connectivity troubleshooting including LAN, Wi‑Fi, VPN, DNS, DHCP, and endpoint‑to‑network path checks.
• Experience with ITSM tools, ticket management, incident management, request fulfillment, problem management, and SLA‑driven support.
• Ability to support AV / meeting room technologies, collaboration devices, and executive event support requirements.
• Knowledge of asset lifecycle management, inventory control, secure disposal, and audit documentation.

Good-to-Have

• Experience with SCCM/MECM co‑management.
• Microsoft certifications (MD-102, MS-102, SC-300).
• Experience with vulnerability remediation programs.
• Experience supporting large‑scale Intune migration and modernization initiatives.

Soft Skills and Behavioral Expectations

• Strong customer service mindset with the ability to support business users, VIP users, and senior stakeholders professionally.
• Excellent communication skills with the ability to explain technical issues clearly to non‑technical users.
• Strong ownership, urgency, and follow‑through on incidents, service requests, and escalations.
• Ability to work independently, manage multiple priorities, and operate in a fast‑paced support environment.
• Good documentation discipline and attention to detail.
• Collaborative working style with the ability to coordinate across internal teams, vendors, and resolver groups.