EUS / Digital Workplace Transformation Lead

Charterhouse Asia; Singapore; Remote; SGD 180,000 - 280,000; Full time

Job summary

Charterhouse Asia seeks an experienced End User Computing (EUC) / Digital Workplace leader to shape regional services, strengthen business engagement, and drive transformation across a complex enterprise environment.

You will lead a small team of 3–4 professionals, partner with specialists across technology functions, and translate business requirements into secure, scalable services that deliver measurable value across APAC.

Qualifications

• At least 10 years of relevant experience in End User Services, EUC, digital workplace or IT service delivery.
• Proven experience leading projects or service improvements within regional or multinational environments.
• Strong business engagement skills to translate user feedback into actionable initiatives.
• Experience shaping service roadmaps and delivering transformation programmes.
• Solid understanding of Microsoft 365 and the end-user technology landscape.
• Knowledge of security, governance and change controls in regulated environments.

Responsibilities

• Build strong relationships with APAC business stakeholders and end users to understand needs and feedback.
• Assess existing EUC services, identify gaps and propose improvements or new offerings.
• Translate requirements into proposals, high-level solutions, and prioritised plans.
• Lead EUC transformation projects from discovery to adoption and benefits realisation.
• Coordinate specialists and delivery teams to ensure timely, secure delivery.
• Manage scope, timelines, budgets, dependencies and risks.
• Drive change management and user adoption across regional offices.
• Ensure services transition smoothly into ongoing operations with governance.

Skills

Business engagement

Stakeholder management

Leadership

Project management

IT service delivery

Change management

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft 365

VMware Horizon

Zscaler Private Access

OneDrive/Teams

Job description

We are seeking an experienced End User Computing (EUC) / Digital Workplace leader to shape regional services, strengthen business engagement, and drive transformation across a complex enterprise environment.

Working closely with the Head of End User Services, you will identify user needs and service gaps, develop service roadmaps and lead initiatives that improve productivity, collaboration, and the overall workplace technology experience.

You will manage a team of approximately 3–4 technical professionals and partner with specialists across technology functions to turn business requirements into practical, secure, and scalable services.

Key Responsibilities

Business Engagement & Service Development

• Build strong relationships with business stakeholders and end users across APAC to understand their needs, pain points and feedback.

• Assess existing EUC services, identify gaps and propose improvements or new service offerings.

• Translate business requirements into service proposals, high-level solution approaches, and prioritised delivery plans.

• Act as the link between business users and technical teams, ensuring solutions address user needs and deliver measurable value.

Service Strategy & Planning

• Partner with the Head of End User Services to define service strategy and develop regional digital workplace roadmaps.

• Manage demand planning, initiative prioritisation, budget planning, and resource requirements across the EUC portfolio.

• Drive greater consistency and standardisation across regional locations while accommodating local business and regulatory requirements.

• Work with regional and global stakeholders to secure alignment, sponsorship, and resources for planned initiatives.

Transformation & Delivery

• Lead EUC transformation projects and service improvements from initial discovery and solution definition through to implementation and adoption.

• Coordinate technical specialists, delivery teams and service management functions to ensure initiatives are delivered effectively.

• Manage project scope, timelines, budgets, dependencies, and risks.

• Drive change management, stakeholder communications, and user adoption across regional offices.

• Ensure new and enhanced services transition effectively into ongoing operations.

Team Leadership & Governance

• Lead, coach and develop a small team of technical professionals, setting clear priorities and encouraging proactive problem-solving.

• Work with architecture, infrastructure, security, and risk teams to ensure services meet enterprise standards and control requirements.

• Define and monitor performance measures covering user satisfaction, adoption, service quality, productivity, and cost effectiveness.

• Present roadmaps, recommendations, delivery progress, and business outcomes to senior stakeholders.

Requirements

• A degree in Information Technology, Computer Science, Engineering or a related discipline.

• At least 10 years of relevant experience in End User Services, EUC, digital workplace, IT service delivery or technology transformation.

• Proven experience managing a team and leading projects or service improvements within a regional or multinational environment.

• Strong business engagement skills, with the ability to uncover user needs, challenge assumptions constructively and translate feedback into actionable initiatives.

• Experience shaping service roadmaps and defining solutions, alongside delivering transformation programmes.

• A sound understanding of Microsoft 365 and the broader end-user technology landscape, including:

  • Windows endpoints, endpoint management, and security.

  • Virtual desktops and remote access technologies, such as VMware Horizon and Zscaler Private Access.

  • Exchange, OneDrive, Teams, and enterprise collaboration services.

• Corporate telephony, voice services, and related compliance requirements.

• Sufficient technical breadth to evaluate high-level solution options and work effectively with subject matter experts. Deep implementation expertise across every platform is not required.

• Strong communication, stakeholder management, planning, and problem-solving skills.

• An understanding of technology risk, governance, and change controls within regulated environments.

• Regional APAC or global experience, together with relevant project management or service management certifications, would be advantageous.

Why Consider This Opportunity?

This role offers the opportunity to influence the direction of regional workplace technology services, lead a specialist team and deliver improvements that directly affect how people work. It will suit someone who enjoys engaging with users, shaping solutions, and taking ownership of change from concept through to adoption.

EA License No: 16S8066

Registration No.: R1108941

Only shortlisted applicants will be notified.