EUC Team Lead

encora inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Encora is seeking a hands-on IT Support Engineer to lead a small team and keep systems, applications, and infrastructure running smoothly. You’ll be the go-to person for technical issues, IT projects, and documentation, ensuring end users receive fast, reliable support.

Based in Singapore on a 12-month contract, you will troubleshoot hardware, software and networking, install and configure IT solutions, monitor systems, and document procedures.

Responsibilities

• Lead and manage a small IT support team.
• Troubleshoot and resolve hardware, software and networking issues.
• Install and configure hardware and software applications.
• Monitor and maintain systems to ensure smooth operation.
• Document procedures, user manuals, and FAQs.
• Collaborate with teams on IT projects.
• Provide ongoing technical knowledge updates.

Job description

Job Summary

We’re looking for a hands‑on IT Support Engineer to lead a small team and keep our systems, applications, and infrastructure running smoothly. You’ll be the go‑to person for technical issues, IT projects, and documentation while ensuring end‑users get fast, reliable support.

Location

Singapore

Contract Length

12 months

Job Description

• Lead and manage a small team, providing guidance and support as needed.
• Troubleshoot and resolve technical issues related to hardware, software and networking.
• Install and configure hardware and software applications.
• Monitor and maintain applications and systems to ensure their smooth functioning.
• Collaborate with teams to implement and maintain IT projects.
• Document technical procedures, user manuals, and FAQs.
• Provide technical support for any IT‑related matters or issues.
• Continuously update technical knowledge and skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.