EUC & Backend Support

Encora Technologies Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Encora Technologies Pte Ltd is seeking candidates for End User Computing (EUC) and Backend System Support roles in Singapore. The job involves providing technical support for desktops, laptops, and other devices, along with backend system maintenance.

The ideal applicant will have strong hardware and software knowledge and a track record of resolving technical issues effectively. Immediate joiners are preferred to support our growing client base.

Qualifications

• Strong knowledge of hardware and software systems.
• Experience in providing technical support for end-user devices.
• Knowledge of networking components and systems.

Responsibilities

• Provide on-site and remote technical support for end-user devices.
• Install and configure operating systems and software for PCs.
• Assist users with operating system, email, and software issues.
• Diagnose and resolve hardware and software problems.

Skills

Technical support

Hardware and software troubleshooting

Operating systems knowledge

Networking

Job description

End User Computing (EUC) Support – 60%

• Provide on-site and remote technical support for end-user devices (desktops, laptops, mobile devices,
• Installation and configuration of operating systems and software for PC
• Provide support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assist users on operating system, email and software related issues
• Install and support network and printers
• Install and support Antivirus
• Coordinate with equipment and 3rd party vendors to resolve problems requests
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes requirement
• Strong hardware and software knowledge

Backend System Support – 40%

• Provide backend system support such as backup, firewall, network, enterprise antivirus, email, AD, etc.
• Coordinate with 3rd party vendors to resolve problems requests

Looking for immediate joiners