EUC Engineer

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Quesscorp Singapore Pte Ltd is seeking a proactive End-User Computing Engineer to manage the lifecycle of end-user devices, oversee Intune and SCCM, and support Azure Virtual Desktop environments.

You will work with IT security and ITIL-based processes, provide Level 2/3 support, and drive automation and documentation within a collaborative, cross-functional team.

Qualifications

• 3–5 years in Workspace Technology / EUC or related roles.
• Hands-on with Microsoft Intune and SCCM (mandatory).
• Experience supporting Azure Virtual Desktop (AVD) or similar VDI.
• Strong Windows 11 enterprise support experience.
• Proficient in Microsoft 365 administration and Entra ID (Azure AD).
• Basic PowerShell skills and ITIL familiarity.

Responsibilities

• Manage the complete lifecycle of end-user devices from provisioning to decommissioning.
• Administer Intune and SCCM; troubleshoot endpoint and workspace issues.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Maintain and optimize Azure Virtual Desktop and VDI environments.
• Ensure security/compliance and apply device policies.
• Provide Level 2–3 support and contribute to runbooks and SOPs.

Skills

Workspace Tech

EUC

Windows 11

PowerShell

ITIL

Azure AD

Tools

SCCM

Intune

Azure Virtual Desktop

VDI

Microsoft 365 Admin

Job description

Key Responsibilities

End-User Computing & Device Management

• Manage the complete lifecycle of end-user devices, including provisioning, configuration, patching, upgrades, and decommissioning.
• Administer and maintain endpoint management platforms such as Microsoft Intune and SCCM.
• Troubleshoot and resolve complex endpoint, desktop, and workspace-related issues.
• Ensure devices remain compliant with organisational standards and security policies.

Workspace & Collaboration Technologies

• Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Maintain and enhance collaboration and productivity platforms.
• Support and troubleshoot virtual desktop environments, including Azure Virtual Desktop (AVD) and other VDI technologies.

Security & Identity Management

• Implement and maintain endpoint security solutions, including BitLocker, Microsoft Defender, and device compliance policies.
• Support identity and access management using Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), and Conditional Access.
• Ensure endpoint environments meet internal security, audit, and compliance requirements.

User Support & Operations

• Provide Level 2 and Level 3 support for workspace-related incidents and service requests.
• Perform root cause analysis (RCA) to identify and resolve recurring issues.
• Collaborate closely with the Service Desk and Infrastructure teams to improve operational efficiency and user experience.
• Participate in incident, problem, and change management activities following ITIL best practices.

Documentation & Continuous Improvement

• Create and maintain technical documentation, standard operating procedures (SOPs), and operational runbooks.
• Support technology refresh initiatives, pilot programmes, and proof-of-concept (POC) activities.
• Identify opportunities to improve operational efficiency through automation, AI, and process optimisation.

Skills & Experience

Essential Requirements

• 3–5 years of experience in a Workspace Technology, End User Computing (EUC), Desktop Engineering, or similar role.
• Strong hands-on experience with Microsoft Intune and SCCM (mandatory).
• Hands-on experience supporting Azure Virtual Desktop (AVD), VDI, or similar virtual desktop environments (mandatory).
• Strong experience supporting Windows 11 in an enterprise environment.
• Experience administering Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Working knowledge of Microsoft Entra ID (Azure AD), Group Policy, endpoint security, and device compliance.
• Basic to intermediate PowerShell ing skills.
• Familiarity with ITIL service management processes.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Skills

• Experience with ServiceNow or other ITSM platforms.
• Exposure to Microsoft Endpoint Manager and Modern Workplace technologies.
• Knowledge of Zero Trust security principles.
• Experience with endpoint automation and workspace optimisation.
• Exposure to regulated, audit, or compliance-driven environments.
• Microsoft certifications such as MD-102, Microsoft 365, Azure, or ITIL Foundation are advantageous.

What We're Looking For

• A proactive and customer-focused professional with excellent communication and interpersonal skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Strong ownership mindset with a commitment to delivering reliable, secure, and efficient workspace services.
• Passion for continuous improvement, automation, and enhancing the end-user experience.

EA License Number: 23C2060 Registration ID is R22109715