ERP Functional Executive / Consultant

SYNERGIX TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

SYNERGIX TECHNOLOGIES PTE LTD is seeking a customer-focused Pre-Sales consultant in Singapore to support sales activities, demonstrate ERP capabilities, and craft solutions aligned with client objectives. The role spans pre-sales, implementation, and post-implementation customer success, requiring strong stakeholder skills and ERP experience.

You will lead project kickoff, conduct training, gather requirements, and ensure successful live runs while collaborating with sales, analysts, and

Qualifications

• Customer-focused mindset with strong stakeholder management.
• Excellent interpersonal skills to work with prospects, customers, and across departments.
• Ability to manage multiple projects in a fast-paced environment.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment.
• Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Responsibilities

• Provide pre-sales support for all sales activities, including prospect requirement analysis, product demonstrations, and general sales support.
• Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.
• Propose solutions that meet prospects’ needs and their objectives for buying an ERP system.
• Provide consultation and share product information with the sales team.
• Lead project kick-off meetings and present project plans, schedules, training plans, and key contacts.
• Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.
• Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.
• Facilitate discussions between customers and technical teams for complex enhancements.
• Deliver training to end users covering system setup and operational processes.
• Assist customers with simple documents and form customization such as quotations, purchase orders, and invoices.
• Monitor and manage project tasks, progress, billing schedules, invoicing activities, and overdue payments through to a successful live run.
• Build strong customer relationships and ensure a smooth implementation experience.
• Provide feedback and recommendations for product improvements and standard feature enhancements.

Skills

Customer-focused

Stakeholder management

Interpersonal skills

Multi-project management

Learning aptitude

ERP implementation experience

Job description

Key Responsibilities

Pre-Sales

• Provide pre-sales support for all sales activities,including prospect requirement analysis, product demonstrations, and general sales support.
• Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.
• Propose solutions that meet prospects’ needs and their objectives for buying an ERP system.
• Provide consultation and share product information with the sales team.

After-Sales, Implementation & Project Delivery

• Lead project kick-off meetings and present project plans, schedules,training plans, and key contacts.
• Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.
• Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.
• Facilitate discussions between customers and technical teams for complex enhancements.
• Deliver training to end users covering system setup and operational processes.
• Assist customers with simple documents and form customization such as quotations, purchase orders, and invoices.
• Monitor and manage project tasks, progress, billing schedules,invoicing activities, and overdue payments through to a successful live run.

Customer Success

• Build strong customer relationships and ensure a smooth implementation experience.
• Provide feedback and recommendations for product improvements and standard feature enhancements.

Requirements

• Customer-focused mindset with strong stakeholder management skills.
• Good interpersonal skills to work successfully with prospects,customers, and across departments.
• Ability to manage multiple projects in a fast-paced environment.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment.
• Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Singaporean only may apply

Only shortlisted candidate will be notified for interview.