Entry-Level Wealth Client Services Associate

Citigroup; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Citi Singapore is seeking an entry-level Service Associate within Citi Global Wealth to assist with day-to-day client service activities and ensure adherence to Citi policies. The role involves coordinating with the Customer Service function to resolve client inquiries and provide ongoing support.

Responsibilities include handling compliance procedures, preparing management reports, and supporting sales teams with process improvements while maintaining a high standard of client experience and

Qualifications

• Previous relevant experience preferred.
• Effective verbal and written communication skills.
• Proven ability to creatively solve problems.

Responsibilities

• Assist with compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance inquiries across all product lines.
• Ensure accuracy of research and compliance advice provided to sales force team.
• Develop information regarding required changes in reports and procedures.
• Prepare written and verbal reports for senior management on compliance program status, issues, trends and concerns.
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements.
• Apply knowledge of how the team interacts with others to achieve Customer Service goals.
• Deliver exceptional client experience and assess risk in business decisions by following policies and maintaining integrity.

Skills

Communication

Problem solving

Relationship mgmt

Education

Bachelor's degree or equivalent

Job description

Citi Singapore is seeking an entry-level Service Associate within Citi Global Wealth to assist with day-to-day client service activities and ensure adherence to Citi policies. The role involves coordinating with the Customer Service function to resolve client inquiries and provide ongoing support.

Responsibilities include handling compliance procedures, preparing management reports, and supporting sales teams with process improvements while maintaining a high standard of client experience and