Citigold Service Associate

Citibank (Switzerland) AG; Singapore; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Singapore is seeking an entry-level Service Associate to execute day-to-day customer service activities, while adhering to Citi policies and guidelines. You will resolve client inquiries, support the compliance program, and assist senior management with reports and recommendations.

The role emphasizes accurate research, cross-product collaboration, and delivering an exceptional client experience in a fast-paced banking environment.

Qualifications

• Previous relevant experience preferred.
• Effective verbal and written communication.
• Influencing and relationship management skills.
• Proven ability to creatively solve problems.

Responsibilities

• Assist with compliance procedures and control systems for the business review department; monitor, research and respond to inquiries across product lines.
• Ensure accuracy of research and compliance advice provided to sales force team.
• Develop information regarding required changes in reports and procedures.
• Prepare written and verbal reports for senior management on compliance program status, issues, trends and concerns.
• Support sales force and management by implementing recommendations for changes, improvements and enhancements.
• Apply knowledge of team interactions to achieve Customer Service goals.
• Maintain client experience as a core behavioral measure; uphold Citi's policies and guidelines.
• Assess risk in business decisions, safeguard Citi and assets, escalate and report control issues with transparency.

Skills

Effective verbal and written comms

Influencing and relationship mgmt

Creative problem solving

Previous relevant experience

Education

Bachelor’s/University degree or equivalent

Job description

## Citigold Service AssociateApply: On-Site: Singapore Singapore: Full time: Posted Today: 26995027Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.**Shape your Career with Citi****Citi Global Wealth** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.The Service Associate is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities:*** Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines* Ensure accuracy of research and compliance advice provided to members of sales force team* Develop information regarding required changes in reports and procedures* Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns* Support sales force and management by implementing recommendations concerning changes, improvements and enhancements* Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** Previous relevant experience preferred* Effective verbal and written communication* Influencing and relationship management skills* Proven ability to creatively solve problems**Education:*** Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.