Entry-Level IT Service Desk Engineer | Grow & Learn

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

RecruitFirst is hiring! You will be outsourced/deployed to our client, as IT Service Desk Engineer (Junior). Location: Tanjong Pagar, Singapore.

Duration: ASAP – 6 months, Mon–Fri, Office Hours. Salary: S$2,800/month + S$0.5 month completion bonus. Responsibilities include providing first-level helpdesk support via phone and email, resolving basic technical issues, logging and tracking incidents, escalating complex problems to Level 2/3, and maintaining clear user updates and documentation.

Qualifications

• Singaporean candidate only.
• Minimum diploma in IT/Business IT studies.

Responsibilities

• Provide first-level helpdesk support by responding to user enquiries via phone and email and resolving basic technical issues.
• Deliver onsite technical support based on incident tickets and service requests.
• Log, track, and monitor all incidents and requests until they are fully resolved and closed by end users.
• Escalate unresolved or complex technical issues to Level 2 or Level 3 internal support teams when required.
• Provide prompt, accurate, and professional updates to users regarding issue status and resolution.
• Handle service requests such as user account setup, access configuration, and basic network configuration.
• Set up, install, and provide support for end-user hardware and IT equipment.

Skills

Helpdesk support

Education

Diploma in IT/Business IT studies

Job description

RecruitFirst is hiring! You will be outsourced/deployed to our client, as IT Service Desk Engineer (Junior). Location: Tanjong Pagar, Singapore.

Duration: ASAP – 6 months, Mon–Fri, Office Hours. Salary: S$2,800/month + S$0.5 month completion bonus. Responsibilities include providing first-level helpdesk support via phone and email, resolving basic technical issues, logging and tracking incidents, escalating complex problems to Level 2/3, and maintaining clear user updates and documentation.