(Entry Level) Customer Service / Order Management Associate (Paya Lebar | 1 year)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

A recruitment firm in Singapore is seeking an experienced Customer Service Associate. The ideal candidate will have 2+ years' experience in customer support, excellent communication skills, and proficiency in Microsoft Office. Knowledge of Japanese is a plus. Responsibilities include processing orders, managing consignment programs, and ensuring on-time deliveries. This role requires availability for a rotating standby schedule and offers an opportunity for contract conversion.

Qualifications

• At least 2 years of relevant experience.
• Proficient in Microsoft Office applications.
• Knowledge of Japanese will be an advantage.

Responsibilities

• Process quotations, purchase orders and sales orders efficiently.
• Manage customer consignment programs.
• Ensure on-time deliveries to engineers and external clients.
• Maintain inventory levels and oversee stock movement.
• Cultivate and maintain good customer relationships.

Skills

Customer support

Communication skills

Interpersonal skills

Team collaboration

Organizational skills

Education

Diploma in Business Studies or equivalent

Tools

Oracle

SAP

Microsoft Office

Job description

Job Details:

• Working hours : Monday to Friday, 8:30 AM to 5:30 PM (this role require to work a monthly rotating standby schedule during weekends and public holidays, with one weekend per month on duty according to the roster)
• Location: Paya Lebar MRT
• 1 yr contract (with potential for conversion)

We are seeking an experienced Customer Service Associate to join our dynamic team. The ideal candidate will have a strong passion for providing timely support to customers and ensuring seamless order fulfillment processes.

Job Scope:

• Process quotations, purchase orders and sales orders efficiently and accurately
• Manage Customer Consignment Programs
• Responsible for ensuring on-time deliveries to both internal customers (engineers) and external clients. Collaborate closely with customers, vendors and engineers to coordinate and meet delivery deadlines in accordance with customer requirements
• Maintain inventory levels and oversee stock movement efficiently
• Update and ensure accuracy of customer price books
• Ensure the maintenance of a well-organized and efficient documentation filing system
• Manage and resolve inquiries from customers and business partners effectively
• Cultivate and maintain good customer relationships
• Other duties as assigned

Job Requirement:

• Diploma in Business Studies or its equivalent
• At least 2 years of relevant experience
• Experience with Oracle or SAP system will be an added advantage
• Proficient in Microsoft Office Applications
• Knowledge of Japanese will be an advantage as this role requires regular communication with our headquarter and factories in Japan
• Strong communication and good interpersonal skills
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision
• Required to be available for monthly rotating standby schedule during weekends and public holidays

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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