Enterprise Programme Lead – Digital CX & Transformation

StarHub; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

StarHub in Singapore is seeking an experienced Business Programme Manager to lead strategic initiatives across the enterprise. You will manage cross-functional programmes, align business and technology teams, and establish governance and performance measures to deliver business outcomes.

You will oversee programme planning, stakeholder engagement with executive sponsors, and reporting on KPIs and ROI. Strong analytical and communication skills are essential to drive adoption and measure customer

Qualifications

• Degree in Computing, Business or a related discipline, or equivalent professional experience.
• At least 8 years' relevant experience in customer experience, CRM, digital transformation, enterprise applications or business programme delivery.
• Experience delivering customer-facing platforms, such as customer portals, CRM, e-commerce, digital service channels or customer support systems.
• Demonstrated involvement in at least two substantial cross-functional transformation initiatives delivered to launch, with clear examples of outcomes.
• Experience improving customer journeys through changes to both legacy systems and operational processes.
• Ability to translate business needs into requirements and coordinate delivery across business users, technology teams and external partners.
• Experience supporting user adoption and measuring customer or operational improvements.
• Familiarity with Agile delivery, reporting tools and responsible use of AI tools.
• Strong analytical, communication and stakeholder management skills, including the ability to present recommendations to senior management.
• Ability to travel when required for programme delivery.
• Experience in enterprise ICT, telecommunications or managed services is an advantage.

Responsibilities

• Programme planning and delivery: Define programme scope, timelines, success criteria and delivery plans. Lead programmes from planning through implementation and post-launch review.
• Stakeholder management: Act as the central contact for executive sponsors and delivery teams. Translate business objectives into actionable plans and provide business cases, dashboards and executive updates.
• Performance and insights: Measure KPIs, return on investment, adoption and business impact. Use data to recommend improvements and develop reporting frameworks.
• Process improvement and change: Identify process gaps, drive improvements, and work with stakeholders on training and enablement to support adoption.

Skills

Agile delivery

Stakeholder management

Analytics

Communication

Business requirements

Travel willing

Education

Degree in Computing, Business or related discipline

Tools

Reporting tools

AI tools awareness

Job description

StarHub in Singapore is seeking an experienced Business Programme Manager to lead strategic initiatives across the enterprise. You will manage cross-functional programmes, align business and technology teams, and establish governance and performance measures to deliver business outcomes.

You will oversee programme planning, stakeholder engagement with executive sponsors, and reporting on KPIs and ROI. Strong analytical and communication skills are essential to drive adoption and measure customer