Enterprise Key Account Manager – Singapore & Malaysia

Delivery Hero

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

TabSquare is hiring a strategic Key Account Manager (Enterprise) to drive growth across Singapore and Malaysia’s leading restaurant groups. You will own end-to-end relationships with CXOs and operations leaders, identify upsell opportunities, and negotiate renewals to expand wallet share.

You will report to the Head of Commercial APAC and collaborate with Success, Product, and Marketing to deliver measurable revenue growth.

Qualifications

5 - 8 years of experience in B2B account management, enterprise sales, or similar roles in SaaS/Payments/F&B tech.
Proven track record managing multi-location clients and driving retention and upsell.
Strong commercial acumen with CXO-level relationship skills.
Experience handling cross-border or regional accounts in APAC is preferred.

Responsibilities

Own end-to-end relationship with key enterprise restaurant groups across Singapore and Malaysia.
Serve as the main commercial contact for CXOs, digital transformation heads, and operations leaders.
Conduct regular QBRs to review performance, align KPIs, and co-create growth plans.
Identify upsell and cross-sell opportunities across TabSquare’s suite (SmartQR, Kiosk, Payments, SmartEngage).
Negotiate renewals and multi-year agreements to expand share of wallet.
Monitor account health, engagement metrics, and product usage to anticipate churn risks.
Develop joint success plans for each key account to drive GMV growth and retention.
Track competitor activities and share intelligence with product/leadership.