Enterprise Architect

ADOBE SYSTEMS PTE. LTD.; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Adobe Systems Pte. Ltd.

invites an Enterprise Architect to join Adobe Professional Services, guiding airlines and aviation organizations in delivering innovative customer experience solutions using Adobe Experience Cloud. You will collaborate with airline clients to translate business goals into scalable technology, covering CDP, journey orchestration, campaigns, content, analytics, and personalization, while leading architecture workshops and data integration with airline ecosystems.

Formación

• 8+ years in airline/aviation consulting, enterprise architecture, or professional services.
• Experience guiding digital transformation and MarTech implementations with customers.
• Experience crafting enterprise architectures with data integration and APIs.
• Experience in airline online channels, digital retail, dedication, or tailored experiences.
• Bachelor's degree or equivalent in Business, Engineering, Computer Science, Aviation, or related field.
• Willingness to travel up to 50%.

Responsabilidades

• Provide sector expertise and technical guidance within Adobe Experience Cloud.
• Lead discovery sessions, architecture workshops, and solution discussions.
• Develop data architectures linking Adobe solutions with airline ecosystems (PSS, reservations, digital channels).
• Create scalable solutions for customer data management, segmentation, journey orchestration, personalization.
• Advise on architecture options, risks, and dependencies early.
• Support digital transformation, direct bookings, dedication, personalization, and ancillary revenue growth.
• Direct technical architecture across projects with delivery teams to fix integration issues.
• Foster consultant growth by sharing knowledge and mentoring.
• Contribute to pre-sales and RFP responses with technical proposals and recommendations.
• Collaborate with analytics to define success measures and outcomes.

Conocimientos

Airline industry experience

Enterprise architecture

MarTech / digital transformation

Pre-sales / RFP

Data integration & APIs

CDP & personalization

Journey orchestration

Stakeholder collaboration

Travel up to 50%

Educación

Bachelor's degree or equivalent in Business/Engineering/CS/Aviation

Herramientas

Adobe Experience Cloud

Adobe Experience Platform

Adobe Journey Optimizer

Adobe Campaign

Adobe Analytics

Descripción del empleo

The Opportunity

Join Adobe Professional Services as an Enterprise Architect, assisting leading airlines and aviation organizations in crafting, delivering, and embracing innovative customer experience solutions with Adobe Experience Cloud.

Collaborating closely with airline clients to help them grasp their business objectives and translate them into scalable, efficient technology systems. You will offer knowledge in customer data platforms (CDP), journey orchestration, campaign management, content management, analytics, and personalization.

In this role, you'll help airlines improve customer experiences, deepen dedication, grow direct bookings, and uncover new opportunities for ancillary revenue generation. You'll work alongside business and technology teams to deliver solutions that facilitate ongoing digital transformation!

What you'll Do

• Offer airline sector expertise and technical advice within Adobe Experience Cloud, including Adobe Experience Platform, Adobe Journey Optimizer, Adobe Real‑Time CDP, Adobe Campaign, Adobe Experience Manager, Adobe Analytics, and Adobe Target.
• Lead technical discovery sessions, architecture workshops, and solution development discussions with business and IT collaborators.
• Develop data architectures and integration methods that link Adobe solutions with airline technology ecosystems, including Passenger Service Systems (PSS), reservation systems, dedication platforms, and digital commerce channels.
• Develop scalable solutions for customer data management, identity management, segmentation, journey orchestration, decisioning, personalization, and cross‑channel engagement.
• Advise collaborators on technical architecture, solution options, and implementation considerations, identifying risks and dependencies early.
• Support airline digital transformation initiatives centered on customer experience, direct bookings, dedication, personalization, customer data, and ancillary revenue growth.
• Direct technical architecture throughout projects, working alongside delivery teams to tackle integration issues and ensure solutions follow Adobe architecture standards.
• Encourage the growth of consultants and architects by sharing knowledge, providing technical assistance, and evaluating architectural solutions.
• Contribute to pre‑sales activities and RFP responses by developing technical proposals, solution architectures, and recommendations.
• Work with analytics teams to define success measures and evaluate customer engagement, conversion, personalization efficiency, and business outcomes.

What you need to succeed

• 8+ years of experience in the airline or aviation industry, including consulting, enterprise architecture, or professional services delivery.
• Experience working directly with customers to guide digital transformation and MarTech implementations.
• Experience crafting enterprise architectures involving data integration, APIs, customer identity, data modeling, segmentation, and cross‑platform solutions.
• Experience in airline online channels, managing customer lifecycle, digital retail, dedication, or tailored experiences.
• Experience with airline technology and data environments, including Passenger Service Systems (PSS), reservation and booking platforms, rewards programs, and customer data ecosystems.
• Experience assisting or advising consultants and architects, or participating in pre‑sales and RFP activities.
• A bachelor's degree or equivalent experience in Business, Engineering, Computer Science, Aviation, or a related field.
• Willingness to travel up to 50% of the time.