Enterprise Account Manager

Meltwater; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Discount program

Employee assistance

CalmApp subscription

Hybrid work schedule

Family leave

Professional development

Job summary

Meltwater in Singapore is seeking an Enterprise Account Manager to lead management, renewal, and growth of key SaaS accounts. You will nurture relationships, craft strategic account plans, and collaborate with Renewals and Customer Success to maximize retention and expansion.

You will join a diverse team that values mentorship, inclusivity, and professional growth. The role requires a Bachelor’s degree and at least 4 years in software or SaaS account management, with strong English communication

Qualifications

• Bachelor’s degree or higher preferred.
• 4+ years in account management within software/SaaS.
• Strong strategic thinking and execution for retention and growth.
• Develop and execute account plans aligned with customer objectives.
• Proactive expansion opportunities within existing accounts.
• Collaborative with Client Success and Renewals teams.
• Excellent written and verbal English communication.
• Willing to work in a hybrid schedule with 3 office days per week.
• Legally eligible to work in the country of hire.

Responsibilities

• Lead management, renewal, and growth initiatives within assigned accounts.
• Collaborate with Renewals Representatives to ensure retention and negotiate pricing terms.
• Craft customized account plans to bolster retention and expansion.
• Identify expansion opportunities including upselling and cross-selling.
• Work with Customer Success to drive engagement and solution utilization.
• Nurture strong relationships with key accounts for engagement and satisfaction.
• Monitor usage patterns to inform renewal strategies and product expansion.
• Execute proactive sales tactics to mitigate competitive threats during renewal processes.

Skills

Account management

Renewals

Upselling

Cross-selling

Strategic planning

English communication

Education

Bachelor's degree or higher

Job description

What We’re Looking For:
Are you adept at managing enterprise accounts and catering to SaaS clientele? If so, we're actively seeking professionals like you to join our dynamic team. As an Enterprise Account Manager, you'll be instrumental in managing, renewing, and fueling growth for our esteemed accounts, playing a pivotal role in nurturing existing client relationships and unlocking their maximum potential.

At Meltwater, we offer more than just a job - it's a pathway to personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices. Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth.

Join our team and become part of a diverse community that values your unique contributions and propels you toward realising your fullest potential. Together, let's embark on this exhilarating journey and redefine the realm of customer success.

What You’ll Do:

• Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.
• Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.
• Craft customized account plans and strategies to bolster customer retention and propel account expansion.
• Identify and capitalize on expansion opportunities within accounts, including upselling and cross‑selling endeavors.
• Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.
• Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.
• Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.
• Execute proactive sales tactics to mitigate competitive threats during renewal processes.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role.
• A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
• Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth.
• Proven ability to formulate and execute effective account plans and strategies that align with customer objectives.
• Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts.
• A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success.
• Exceptional communication skills to establish and nurture robust customer relationships.
• Results‑driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
• Excellent written and verbal communication skills in English.
• Openness to embrace our hybrid work schedule, requiring presence in the office 3 days day a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

Enjoy flexible paid time off options for enhanced work‑life balance.

Comprehensive health insurance tailored for you, complete with an annual health check.

Special discount on selected restaurants/shops through our food delivery partner.

Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well‑being.

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style, providing the balance you need.

Benefit from our family leave program, which grows with your tenure at Meltwater.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You’ll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914

When You’ll Join: January 2027

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best‑in‑class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.

Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.