Account Manager

Grain; Singapore; On-site; SGD 48,000 - 64,000; Full time

Benefits offered by this job

Birthday leave

Job summary

Grain is hiring in Singapore for an account management role focused on growing a portfolio of B2B customers. You will engage senior leaders across functions, manage the full sales cycle from discovery to closing, and drive renewals and upsells, while maintaining immaculate CRM records.

You will collaborate with operations, finance, and procurement to ensure successful delivery and customer satisfaction, with a data-driven approach and strong communication skills guiding every deal.

Qualifications

• 1–2 years in B2B account management or sales.
• Proven revenue growth within accounts (expansion, renewals, upsells).
• Strong stakeholder management to engage senior decision makers.
• Comfort with pricing, objections, and procurement processes.
• High ownership and meticulous in quotations and orders.
• Data-driven with excellent CRM hygiene.
• Clear written and verbal communication; able to push deals.
• Agile, fast-paced, high-growth environment adaptability.

Responsibilities

• Own and grow portfolio of assigned accounts, driving expansion and long-term customer value.
• Build and maintain relationships with senior leadership, operations, finance, and procurement.
• Lead end-to-end sales process: discovery, solution mapping, trials, pricing, negotiation, closing.
• Conduct customer trials, demonstrations, and site recce engagements to validate solutions and growth.
• Manage objections professionally while protecting commercial outcomes.
• Create and deliver quotations and commercial proposals with accurate scope and terms.
• Summarise full order details for seamless internal handover and execution.
• Proactively manage renewals and retention, coordinating recovery plans.
• Collaborate cross-functionally to ensure delivery and satisfaction.
• Maintain 100% CRM tracking with accurate notes and forecast health.
• Gather customer insights and feedback to improve processes.

Skills

Account Management

Sales

Stakeholder Management

Pricing Negotiation

CRM Hygiene

Communication

Forecasting

Data-Driven

Job description

You will:

• Own and grow a portfolio of assigned accounts, driving account expansion and long-term customer value.
• Build and maintain strong relationships with key stakeholders across senior leadership, operations, finance, and procurement - acting as a trusted partner to our customers.
• Lead the end-to-end sales process, including discovery, solution mapping, trials, pricing, negotiation, and closing.
• Conduct customer trials, demonstrations, and site recce engagements (where required) to validate solutions and unlock account growth opportunities.
• Manage objections professionally and strategically, ensuring customer concerns are addressed while protecting commercial outcomes.
• Create, structure, and deliver quotations and commercial proposals with accurate scope and terms.
• Summarise full order details clearly (services, sites, scope, timelines, billing requirements, and commercial terms) to ensure seamless internal handover and execution.
• Proactively manage renewals and retention by identifying churn risks early, coordinating recovery plans, and strengthening customer engagement.
• Collaborate cross-functionally with operations and internal stakeholders to ensure high-quality delivery and customer satisfaction.
• Maintain 100% CRM tracking, ensuring accurate account notes, opportunity updates, forecast health, and reporting discipline.
• Gather customer insights (needs, friction points, patterns) and contribute feedback that improves internal processes and customer experience.

We’re looking for someone with:

• 1-2 years of experience in B2B account management or sales roles.
• Proven track record of growing revenue within accounts (expansion, renewals, upsells/cross-sells).
• Strong stakeholder management skills, with the ability to engage senior decision makers and coordinate multiple internal/external parties.
• Confidence in handling commercial discussions: pricing, objections, procurement processes, and negotiation.
• High ownership and attention to detail - especially for quotations, order documentation, and end-to-end customer follow-through.
• A data-driven mindset with strong CRM hygiene and the ability to keep pipeline and forecasting accurate.
• Strong communication skills (written + verbal), with the ability to run structured discussions and push deals forward.
• Agility to thrive in a fast-paced, high-growth, and often ambiguous environment.

What's in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

Your privacy and fairness in our recruitment process:

We are committed to protecting your data, ensuring fairness, and adhering to workplace fairness principles in our recruitment process. To enhance hiring efficiency and minimise bias, we use AI-powered tools to assist with tasks such as resume screening and candidate matching.

These tools are designed and deployed in compliance with the Tripartite Guidelines on Fair Employment Practices and internationally recognised AI governance frameworks. We continuously validate our systems to uphold fairness, transparency, and accountability, ensuring they do not result in unfair or discriminatory outcomes.

Your personal data is handled securely and transparently, and final hiring decisions are made by our recruitment team to ensure a human-centred approach. If you have questions about how your data is processed or wish to report concerns about fairness, please contact us at [e-mail].