Enrolment Advisor (1-Year Contract)

NTUC FIRST CAMPUS LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

NTUC FIRST CAMPUS LIMITED is seeking a proactive enrolment coordinator to drive enrollment targets at our childcare centres. You will manage outbound calls, respond to inquiries, and deliver professional customer service to convert interest into enrolment.

Responsibilities include counseling parents, supporting enrolment process improvements, providing enrolment data analysis, coordinating facilities tours for parents and partners, and handling related duties as needed.

Responsibilities

• Achieve set enrollment targets and conversion KPIs.
• Manage and support outbound calls to customers who have submitted enquiries for enrolment to our childcare centre.
• Provide professional customer service using convincing conversational skills.
• Advise/counsel parents of prospective students who are considering enrolling in our preschools.
• Support projects in enrolment process refinement, processes flow charts and SOPs.
• Assist in providing data regarding enrolment for analysis (conversion/disqualification/decline reasons/lead follow-up).
• Coordinate and conduct facilities tours for parents, partners and others as requested.
• Other related duties as required or assigned.

Job description

• 1. Achieve set enrollment targets and conversion KPIs.
• 2. Manage and support outbound calls to customer who have submitted in their enquiries for enrolment to our childcare centre
• 3. Provide professional customer service using convincing conversational convincing skills
• 4. Advise/counsel parents of prospective students who are considering enrolling in our preschools.
• 5. Support projects in enrolment process refinement, processes flow charts and SOPs
• 6. Assist in providing data regarding enrolment for analysis (conversion/disqualification/decline reasons/lead follow-up).
• 7. Coordinate and conduct facilities tours for parents, partners and others as requested.
• 8. Other related duties as required or assigned.