Engineering Officer/ Associate Engineer (OIM)

NetLink Trust; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

NetLink Trust is seeking a on-site technician to maintain the fibre network, troubleshoot faults, and ensure timely completion of installations and work orders.

The role requires the ability to work independently or within a team, with emphasis on analytical problem solving and customer service. On‑the‑job training will be provided for candidates new to telecoms.

Qualifications

• Minimum Nitec qualification in any discipline.
• Experience in telecom service provisioning and field work is a plus.
• Analytical mindset with ability to troubleshoot and resolve technical/operational problems.
• Good interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Customer service exposure is advantageous.
• Knowledge of fibre optics is preferred.
• Fresh graduates welcome for on‑job training.

Responsibilities

• Track that all installation appointments and work orders are fulfilled and delivered on time.
• Monitor and ensure fault tickets are resolved timely and meet SLA targets (MTTR, availability, QoS).
• Prepare monthly performance indicator reports for SLA, SAP and QoS frameworks.
• Perform in-depth troubleshooting of faults using OTDR, GPON meter and power meter/light source.
• Analyze fault statistics to identify root causes and potential network problems.
• Conduct on-site joint testing with QP/RL and RSP personnel to determine root cause and resolution.
• Conduct regular on-site inspections to ensure contractors follow procedures (testing, installation standards, safety).
• Supervise staff and contractors to complete projects (if required).
• Assist with any other duties as assigned.

Skills

Analytical thinking

Interpersonal skills

Teamwork

Independent work

Customer service

Exposure to fibre optics

Education

Nitec qualification in any discipline

Tools

OTDR

GPON meter

Power meter/light source

Job description

About the role

This role is responsible for the maintenance of NetLink Trust's fibre network. Required to work on site with equipment to troubleshoot and rectify network issues both independently and as a team.

Key responsibilities

• Track that all installation appointments and work orders are fulfilled and delivered on time

• Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance indicator reports according to the SLA framework.

• Monitor and ensure that all work orders are completed timely and meet performance on SAP and QoS. Prepare monthly performance indicator reports according to the SAP and QoS framework.

• Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/light source.

• Conduct in-depth analysis of statistics through system analytics on fault tickets to identify root cause of fault trends and potential network problems.

• Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determine root cause of fault and resolution.

• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes

• To supervise staff and contractors to complete projects (if required).

• Any other duties as per assigned.

About you

• Minimum Nitec qualification in any discipline

• Experience in telecommunication area with service provisioning and field experience will be an advantage.

• Analytical and has a flair for dealing with technical and operational problems

• Good interpersonal and communication skills

• Able to work independently and as a team

• Exposure in customer service is an advantage

• Knowledge of Fibre Optics

• Candidates with no prior experience are welcome to apply as on-job training will be provided