Fibre Network Field Engineer - Troubleshooting & SLA

NETLINK TRUST OPERATIONS COMPANY PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NETLINK TRUST OPERATIONS COMPANY PTE. LTD. is hiring for an on-site maintenance role to keep our fibre network running smoothly.

You will troubleshoot and rectify network issues, independently or with a team, while tracking installations and work orders to meet commitments. The ideal candidate has a Nitec and strong analytical and communication skills, plus willingness to learn. On-site responsibilities include fault analysis with OTDR, GPON meters, and power meters, with support for contractors

Qualifications

• Minimum Nitec qualification in any discipline.
• Analytical mindset with the ability to troubleshoot technical issues.
• Good interpersonal and communication skills; able to work with teams.
• Willingness to learn and handle on-site field tasks.

Responsibilities

• Track installation appointments and work orders to ensure on-time delivery.
• Monitor fault tickets and resolve timely to meet MTTR and QoS targets.
• Perform fault analysis using OTDR, GPON meter and power meter.
• Conduct on-site testing and verification with relevant teams.
• Supervise staff and contractors to ensure safety and procedures.
• Report monthly performance indicators per SLA and QoS frameworks.

Skills

Analytical

Interpersonal communication

Team player

Independent worker

Customer service

Education

Nitec qualification

Tools

OTDR

GPON meter

Power meter/light source

Job description

NETLINK TRUST OPERATIONS COMPANY PTE. LTD. is hiring for an on-site maintenance role to keep our fibre network running smoothly.

You will troubleshoot and rectify network issues, independently or with a team, while tracking installations and work orders to meet commitments. The ideal candidate has a Nitec and strong analytical and communication skills, plus willingness to learn. On-site responsibilities include fault analysis with OTDR, GPON meters, and power meters, with support for contractors