Senior Engineering Officer (2 years contract)

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an Engineering Officer/Technician to support fault clearance, installation, and maintenance of access and transmission equipment in Singapore. You will coordinate with INOC, troubleshoot faults, monitor equipment health, and perform repairs and testing to ensure high service reliability.

The role requires 3 years in a related engineering position, knowledge of transmission systems, and the ability to work non-standard hours as needed.

Qualifications

• Minimum qualification of O Level /A level or ITE in Mechanical Engineering / Electrical engineering or equivalent.
• 3 years working experience in the grade of Engineering Officer (Technician) or equivalent.
• Have good knowledge on telecommunications engineering and transmission systems; knowledge of SDH, GPON, MD, MSAN, IAD, CE, NGCE, IPMD is an advantage.
• Familiar with Fiber patching, testing, troubleshooting and using OTDR/Power Meter to isolate faults.

Responsibilities

• Coordinate with INOC on fault clearing and service restoration to meet SLA.
• Troubleshoot faults related to access and transmission equipment; escalate to Tier 2 as needed.
• Plan and execute site surveys, installation, testing, commissioning, maintenance to meet customer and operational needs.
• Monitor health and performance of equipment and take remedial actions.
• Support re-routing or diversion during cable incidents.
• On standby duties including irregular hours, nights, holidays, and short-notice calls.
• Coordinate with planner and contractor on recovery of transmission equipment.

Skills

Telecom engineering

24x7 standby

Team player

Analytical troubleshooting

Education

O Level / A Level / ITE in Mechanical or Electrical Engineering

Tools

OTDR

Power Meter

Fiber testing tools

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

• Co-ordinate closely with INOC (Integrated Network Operation Centre) on the timely fault clearing and service restoration of access and transmission equipment in order to meet the SLA (Service Level Agreement).
• Troubleshoot fault related to access and transmission equipment. Escalation to tier two technical support if need arises.
• Responsible for the daily schedule preparation and timely execution of the site survey, installation (including patching work) & commissioning, testing, replacement and preventive maintenance of access and transmission equipment to meet customer and operational requirements.
• Monitor the health and performance of the access and transmission equipment in the network and carry out remedial action accordingly.
• Provide support for re-routing or diversion activities during cable related service incident.
• On standby duties and silent hour recall. Work on irregular hours, such as at night and on public holiday, weekends, at very short notice when need arises.
• Coordinate with planner and contractor on the recovery of transmission equipment including shutting down of non-working equipment.
• Perform any other duties as assigned by the supervisor.

Skills For Success

• Able to work during non-office hours on an occasional basis and be on 24 x 7 hours standby alert for ad-hoc faults.
• Minimum qualification of O Level /A level or ITE in Mechanical Engineering / Electrical engineering or equivalent.
• 3 years working experience in the grade of Engineering Officer (Technician) or equivalent experience.
• Have good knowledge on telecommunications engineering and the working concepts of the transmission systems. Experience and knowledge in transmission equipment will be an added advantage, such as SDH, GPON, MD, MSAN, IAD, CE, NGCE, IPMD).
• Have good knowledge on Fiber patching, Testing, troubleshooting, and is able to use OTDR, power Meter, other fiber testing tolls to isolate the fault
• Able to demonstrate good interpersonal and communications skills and the ability to work as a team.
• Good analytical troubleshooting skills in the area of technical fault isolation.