ENGINEERING MANAGER

ntn bearing-singapore (pte) ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTN Bearing Singapore (Pte) Ltd seeks a Technical Service Engineer to support customers across Singapore. You will select the correct bearings, provide reports, and handle quality issues, coordinating with Sales. Proficiency in English and Japanese is essential; SAP/MS Office skills are helpful.

You will interact with Marketing, Inventory and HQ for product feedback and developments. Join a dynamic team focused on technical excellence and customer satisfaction, with growth opportunities and

Qualifications

• Experience providing technical service to customers in bearing-related field.
• Strong English and Japanese communication skills.
• Ability to analyze customer needs and propose suitable bearing solutions.

Responsibilities

• Provide technical service and support to customers to increase sales or resolve problems.
• Ensure correct bearings are selected based on information collected.
• Handle customer quality-related claims and provide reports to Sales team.
• Issue investigations with manufacturing plant and report results to customers.
• Exchange part numbers and recommend replacements for competitors.
• Participate in customer development and promotion projects with Marketing/Sales.
• Provide engineering reports (calculations, failure analysis) to customers.
• Notify all stakeholders of spec changes or product discontinuities.
• Manage technical drawings and specifications requested by customers.
• Conduct training/seminars on NTN products.
• Understand Japanese customer requirements and communicate with HQ.
• Collaborate with Sales, Inventory and other departments to feedback on products/services.

Skills

Service mindset

Determination to improve service

English & Japanese communication

Presentation skills

Interpersonal skills

Japanese N1

Tools

Bearings knowledge

Bearings industry

Analytical skills

MS Office

SAP

Job description

Responsibilities

• Provide technical service and support to customers in order to increase sales/ resolve problems.
• Ensure the correct bearings are selected for customers’ applications based on necessary information collected.
• Take prompt action in handling any customer’s claim on product quality related matter and discuss / provide the report to Sales team. Handle any escalated issues, complaints or lapses. Provide appropriate solutions and alternatives
• Issue request for investigation to the manufacturing plant & provide the result of the investigation report to customers.
• Conversion of part numbers, part numbers interchange and recommendation of parts to replace competitors’ parts
• Participate in customers’ development & promotion project such as trade shows/exhibition including making necessary arrangement with marketing and/or sales team.
• Provide engineering reports (calculation, failure analysis comparison etc) to customers
• Ensure that any specification change, improvement in design, features of new products and discontinuity of production are made known to all concern.
• Manage technical drawings and specifications requested by customers.
• Conduct training/seminar of NTN products for staff and customers.
• Understand Japanese customers’ requirements, handle complaints and communicate to HQ and group.
• Work with relevant departments like Sales, Inventory etc to provide feedback on products and services offerings based on analysis of customer feedback.

Requirements

1.SOFT SKILLS

• Service-oriented – strong service mind set to create a positive experience for external customers
• Have determination to improve customer service standards
• Good communication skills (English and Japanese speaking and writing) and a confident communicator
• Resourceful, problem solving and team player, co-operative and able to work well with a diverse workforce.
• Good presentation skills
• Good interpersonal skills to handle all level of people
• Japanese language Proficiency Test N1

2.TECHNICAL SKILLS:

• Bearings knowledgeand its applications
• Good understanding of bearings industries
• Good analytical skills
• Proficient in MS Office (Excel and Power Point)
• SAP knowledge

3.OTHERS

• Adaptable- resilient with a positive attitude
• Self-driven and strong sense of commitment