Engineer / Technical Officer / Technician, Facility Management

Facade Today; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Facade Today is seeking a Customer Service Specialist to support Data Center operations in Singapore. You will respond to client requests, handle emergency calls during shifts, and assist the Operations Lead to maintain 100% uptime of critical M&E systems.

The role requires familiarity with electrical and mechanical systems, strong English communication, and experience in a data center or critical environment. Rotating shifts and weekend duties may apply.

Qualifications

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• Excellent understanding of electrical and mechanical systems used in a data center environment.
• Experience with control equipment, PLCs, BMS/EPMS, and Fire systems is preferred.
• Advanced knowledge of Microsoft Office Suite; familiarity with SharePoint preferred.

Responsibilities

• Respond to customer service requests promptly.
• Handle emergency calls during shift work.
• Assist the Operations Lead in daily DC Operations to maintain 100% uptime of critical M&E systems.
• Conduct daily DC walkthroughs to record faults and report defects.
• Ensure alarms (EPMS, BMS, Fire) are addressed per escalation plan.
• Induct subcontractors and review safety procedures and MSDS.
• Maintain logs of instrument readings and stock levels.
• Brief and handover outstanding issues to the next shift.

Skills

Electrical/Mechanical Engineering

MS Office

SharePoint

Visio

English proficiency

Data center experience

Education

ITE/Nitec/Diploma in Electrical or Mechanical Engineering

Tools

SharePoint

Visio

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Maintain log and records of instrument readings, equipment and consumable stock level.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices.

Job Requirements

Additional Job Description

Qualified Candidates Will Possess The Following

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required.
• An excellent understanding and experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems.
• Experience of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data center infrastructure.
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred.
• Proficiency in both written and spoken English.
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience).
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments.
• Proficient knowledge of HVAC and/or Electrical Systems. Team Lead shall be proficient in both Electrical and Mechanical.
• Able to work rotating shifts and on weekends/public holidays.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division