Senior Engineer, Servicenow

SPH Media; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SPH Media, based in Singapore, is seeking a Senior Lead Engineer to enhance its ServiceNow platform. The role focuses on development, operations, and administration of ITSM workflows, incident management, change and service requests, and integrations with related tools.

The candidate will consult with business users, design scalable processes, and ensure best-practice implementation across multiple ServiceNow applications while driving continuous improvements in a dynamic environment.

Qualifications

• Proven experience gathering requirements and translating them into technical solutions on ServiceNow.
• Design, implement, and maintain ServiceNow workflows and modules.
• Experience across ITSM, ITOM, ITAM and Service Portal integrations.

Responsibilities

• Consult business users to gather requirements and map to ServiceNow solutions.
• Build, unit test, and deliver technical ServiceNow workflows to meet business needs.
• Participate in end-to-end testing and task prioritisation; create documentation.

Skills

Business analysis

Stakeholder management

Autonomous work

English communication

Education

Degree in Computer Science

Diploma in related field

Tools

ServiceNow

ITSM

CMDB

Scripting/JavaScript

Job description

Digital Workplace Department manages an IT Service Portal for SPH Media, built on ServiceNow. It is also the platform for IT Service Management (ITSM) workflow automation including Incident Management, Service Requests, Problem and Change Management.

We are recruiting a Senior Lead Engineer to augment our team which is currently supporting the ServiceNow platform. Together with other members, the team aims to support various initiatives related to ServiceNow development, operations and administration for the company. We drive improvements, transform and optimise the way we operate our business, based on best practices and frameworks.

Key Responsibilities

Job description:

Overall Purpose of the Job

Digital Workplace Department manages an IT Service Portal for SPH Media, built on ServiceNow. It is also the platform for IT Service Management (ITSM) workflow automation including Incident Management, Service Requests, Problem and Change Management.

We are recruiting a Senior Lead Engineer to augment our team which is currently supporting the ServiceNow platform. Together with other members, the team aims to support various initiatives related to ServiceNow development, operations and administration for the company. We drive improvements, transform and optimise the way we operate our business, based on best practices and frameworks.

Business Analysis

• Consult business users to gather requirements, translates to technical solutions, process flow on ServiceNow platform
• Ensure that ServiceNow solutions implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations
• Aligned with ServiceNow implementation best practices in detailed design and implementation phases of engagements through recommendations and documentation

Processes

• Build, unit test and deliver the technical solutions, process flow on ServiceNowplatform, to meet business needs
• Participate in end-to-end testing of the solutions where relevant
• Participate in prioritisation of outstanding tasks
• Create relevant documentation
• Communicate to business users for delivery
• Life cycle management of ServiceNow applications delivery
• Maintain the integrity of the ServiceNow tool across production and non-productionenvironments, following established work process

Required Qualifications

• Possess deep ServiceNow application knowledge and have been widely exposed to designing and developing business processes
• Working knowledge of ServiceNow design, implementation, and administration
• Experience on ServiceNow Platform across multiple applications (ITSM / ITOM /ITAM)
• Experience with ServiceNow incident, change, problem, request, CMDB, knowledge management applications and Service Portal.
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices.
• Experience in developing and managing scripts, UI Policies, Client Scripts, Script Includes, ACLs, Business Rules, Scheduled Jobs, and related ServiceNow components.
• Experience in ServiceNow integrations, application development, custom workflows, and end-to-end implementation of platform solutions.
• Working knowledge of integrating ServiceNow with tools such as, other ServiceNow instances, Okta, JIRA, AWS, SolarWinds, Nexthink, VMWare Workspace One etc.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

People & Management

• Ability to work autonomously and set priorities to meet a deadline-driven environment.
• Self-motivated, hands-on, analytical, meticulous, and fast learner with a technical background.
• Proactive and take ownership
• Strong perseverance and diligence towards attaining goals and effective time management
• Ability to manage execution of multiple initiatives, projects, and product increments delivery.
• A team player who is keen to influence others with means of new technologies
• Good written and verbal English communication skills
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
• Minimum of 5 years of working experience with minimum 3 years of experience in designing and developing business processes on ServiceNow Platform.
• Degree/Diploma in Computer Science or related field