End-User IT & Network Services Manager

Civil Aviation Authority of Singapore; Singapore; On-site; SGD 52,000 - 85,000; Full time

Job summary

Civil Aviation Authority of Singapore (CAAS) is seeking a capable ICT professional to manage end-user IT support and broadband network services across CAAS offices. You will ensure high availability, timely incident resolution, and smooth technology delivery for staff.

The role emphasizes collaboration with vendors and service providers, adherence to ITIL practices, and ongoing service improvements to raise the overall experience of CAAS staff.

Qualifications

• 5+ years of experience in IT support.
• Experience with ITSM frameworks and ITIL.
• Experience with helpdesk and ticketing systems.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage day-to-day end-user IT support operations to ensure timely incident resolution and SLA adherence.
• Coordinate refresh of end-user devices and peripherals, and IT implementations.
• Oversee broadband network services across all CAAS office locations; ensure availability and performance.
• Lead planning and setup of broadband services for new office locations with vendors and internal stakeholders.
• Manage vendor relationships and contracts related to end-user support and broadband networks.

Skills

End-user IT support

ITIL

Vendor management

Network services

Stakeholder management

Education

Information Technology / Computer Science degree

Tools

Helpdesk software

Ticketing systems

Job description

Civil Aviation Authority of Singapore (CAAS) is seeking a capable ICT professional to manage end-user IT support and broadband network services across CAAS offices. You will ensure high availability, timely incident resolution, and smooth technology delivery for staff.

The role emphasizes collaboration with vendors and service providers, adherence to ITIL practices, and ongoing service improvements to raise the overall experience of CAAS staff.