End-User IT & Network Services Lead

CAA Civil Aviation Authority of Singapore; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

CAAS Civil Aviation Authority of Singapore seeks a capable IT support professional to manage day-to-day end-user IT support and broadband network services across all CAAS office locations. You will work with business users, vendors, and service providers to ensure high availability and a seamless technology experience for CAAS staff.

The role requires at least 5 years in IT support, strong ITIL knowledge, and excellent communication with stakeholders.

Qualifications

• Relevant IT support experience and ITIL knowledge.
• Experience with helpdesk and ticketing systems.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage day-to-day end-user IT support and broadband network services.
• Ensure high availability and performance for all users across CAAS locations.
• Coordinate with users, vendors and service providers to drive improvements.

Skills

ITIL knowledge

Helpdesk software

Stakeholder management

Communication

Education

Bachelors in IT/CS

Tools

ITSM tools

Job description

CAAS Civil Aviation Authority of Singapore seeks a capable IT support professional to manage day-to-day end-user IT support and broadband network services across all CAAS office locations. You will work with business users, vendors, and service providers to ensure high availability and a seamless technology experience for CAAS staff.

The role requires at least 5 years in IT support, strong ITIL knowledge, and excellent communication with stakeholders.