Employee Experience Specialist, Banking (12 Months Contract, East) ID:2269

PERSOL Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

PERSOL Singapore is hiring a Customer Enablement Specialist to drive adoption of our Data Platform through targeted onboarding, onboarding and ongoing engagement. You will translate complex technical concepts into clear, actionable communications for customers and internal teams.

Responsibilities include designing learning programs, creating digital content with tools like Articulate Rise and Storyline, building a vibrant user community, and translating user feedback into product and process

Qualifications

• Bachelor's degree required in communications, business, education, instructional design, HR, information systems or related field.
• 3–6 years in customer success, user enablement, learning and development, change management, internal communications or similar role.
• Experience supporting a data/analytics/technology platform is strongly preferred.

Responsibilities

• Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
• Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
• Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
• Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
• Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
• Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
• Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
• Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
• Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
• Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.

Education

Bachelor's degree in Communications, Business, Education, Instructional Design, Human Resources, Information Systems or a related field

3 to 6 years of experience in customer success, user enablement, learning and development, change management, internal communications or a similar role

Prior experience supporting a data, analytics or technology platform is strongly preferred

Job description

Key Responsibilities

• Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
• Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
• Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
• Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
• Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
• Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
• Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
• Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
• Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
• Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.

Education & Experience

• Bachelor's degree in Communications, Business, Education, Instructional Design, Human Resources, Information Systems or a related field
• 3 to 6 years of experience in customer success, user enablement, learning and development, change management, internal communications or a similar role
• Prior experience supporting a data, analytics or technology platform is strongly preferred