User Engagement & Enablement Specialist (Bank | Data Platform)

Adecco; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Adecco is partnering with a leading bank to recruit a User Engagement & Enablement Specialist to drive adoption of Data Platform capabilities through targeted outreach, onboarding and learning programs. You will design and deliver learning experiences (training sessions, workshops, roadshows) and create engaging digital content using tools like Articulate Rise and Storyline.

You will gather feedback, measure adoption and collaborate with Product, Tech and Customer Success teams to improve user

Qualifications

• Experience driving user adoption, engagement or customer success programmes.
• Excellent written and verbal communication skills, with ability to simplify technical concepts for non-technical users.

Responsibilities

• Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives.
• Own end-to-end customer communications for platform releases, maintenance, service updates and new capability launches.
• Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours and roadshows.
• Develop engaging digital learning content using tools such as Articulate Rise and Storyline.
• Build and nurture an active user community through knowledge-sharing sessions and engagement activities.
• Capture and translate customer feedback into improvements through surveys and interviews.

Skills

User adoption

Stakeholder management

Training delivery

Communications

User feedback

Data analysis

Program management

Tools

Articulate Rise

Storyline

Job description

Adecco is partnering with a leading bank to look for a User Engagement & Enablement Specialist

The Opportunity

• Adecco is partnering with a leading bank to look for a User Engagement & Enablement Specialist

The Job

• Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
• Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
• Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
• Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
• Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
• Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
• Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
• Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
• Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
• Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.

The Talent

• Experience driving user adoption, engagement or customer success programmes
• Strong stakeholder management skills, with ability to work across Product, Technology and Business teams
• Experience planning and delivering training sessions, workshops, roadshows or learning initiatives
• Excellent written and verbal communication skills, with ability to simplify technical concepts for non-technical users
• Experience creating communications, newsletters, presentations and user-facing content
• Experience gathering user feedback through surveys, interviews or engagement channels
• Strong analytical skills with experience tracking adoption, engagement or customer satisfaction metrics
• Ability to independently manage multiple programmes and workstreams simultaneously
• Experience building user communities, engagement initiatives or knowledge-sharing platforms is advantageous
• Experience developing digital learning content using Articulate Rise, Storyline or similar tools is advantageous

Next Step

• We regret to inform that only shortlisted candidates will be contacted