Employee Engagement & Experience Lead

Career Zoom Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Career Zoom Pte. Ltd.

in Singapore is seeking a hands-on Employee Engagement & Experience Lead to drive engagement and retention for 300–400 deployed professionals across client sites, partnering with HR, account management and delivery teams from onboarding through ongoing connection. You will design engagement journeys, conduct milestone check-ins, resolve workplace concerns, and build communities to foster belonging.

Qualifications

• Relevant background in employee engagement, workforce care, HR operations, employee relations, or contractor management within Singapore.
• Prior experience supporting a sizeable distributed, client-deployed, consulting, or outsourced workforce is highly desirable.
• Strong understanding of Singapore workplace practices, coupled with the cultural sensitivity needed for a diverse workforce.
• A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.
• Strong stakeholder coordination, case management, and follow-through skills.
• A warm and credible communication style, alongside the professional judgement to set boundaries and elevate issues when required.

Responsibilities

• Engagement Journey: Design and execute a consistent engagement journey for deployed employees, spanning from onboarding through the completion of their assignments.
• Active Support: Conduct structured check-ins at key milestones and maintain regular contact with employees stationed at client locations.
• Issue Resolution: Act as an accessible first point of contact for workplace concerns, support needs, and grievances, ensuring they are triaged and escalated appropriately.
• Community Building: Build effective communication channels, employee forums, and community initiatives to foster a sense of belonging and connection.
• Proactive Intervention: Identify early indicators of disengagement, potential attrition, or assignment risk, and coordinate timely interventions.
• Collaboration & Tracking: Work closely with recruitment, HR, account managers, and delivery teams to improve the employee experience while tracking engagement themes, retention indicators, and recurring pain points.
• Compliance: Ensure all engagement practices align with internal policies and Singapore employment requirements.

Skills

Employee engagement

HR operations

Contractor management

Job description

About the Role

Are you passionate about shaping a positive workplace culture for a distributed workforce? We are looking for a hands-on Employee Engagement & Experience Lead to drive the engagement and retention of approximately 300-400 employees deployed across various client sites. In this full-time, Singapore-based role, you will complement our existing HR function and partner closely with HR, account management, and delivery teams. Your core mandate is to create a consistent, trusted experience for professionals working at client locations from their initial onboarding to ongoing connection, issue resolution, and retention.

Key Responsibilities

• Engagement Journey: Design and execute a consistent engagement journey for deployed employees, spanning from onboarding through the completion of their assignments.
• Active Support: Conduct structured check-ins at key milestones and maintain regular contact with employees stationed at client locations.
• Issue Resolution: Act as an accessible first point of contact for workplace concerns, support needs, and grievances, ensuring they are triaged and escalated appropriately.
• Community Building: Build effective communication channels, employee forums, and community initiatives to foster a sense of belonging and connection.
• Proactive Intervention: Identify early indicators of disengagement, potential attrition, or assignment risk, and coordinate timely interventions.
• Collaboration & Tracking: Work closely with recruitment, HR, account managers, and delivery teams to improve the employee experience while tracking engagement themes, retention indicators, and recurring pain points.
• Compliance: Ensure all engagement practices align with internal policies and Singapore employment requirements.

Experience & Capabilities

• Relevant background in employee engagement, workforce care, HR operations, employee relations, or contractor management within Singapore.
• Prior experience supporting a sizeable distributed, client-deployed, consulting, or outsourced workforce is highly desirable.
• Strong understanding of Singapore workplace practices, coupled with the cultural sensitivity needed for a diverse workforce.
• A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.
• Strong stakeholder coordination, case management, and follow-through skills.
• A warm and credible communication style, alongside the professional judgement to set boundaries and elevate issues when required.