Eldercare Programme Executive (Aftercare Services)

Cheng Hong Welfare Service Society; Singapore; On-site; SGD 38,000 - 55,000; Full time

Job summary

The Cheng Hong Welfare Service Society in Singapore seeks an Eldercare Programme Executive (Aftercare Services) to coordinate funeral and memorial arrangements with empathy and professionalism. You will manage cases, liaise with families, hospitals, and partners, and ensure compliant documentation while supporting staff and volunteers.

The role requires a Diploma in Social Work or equivalent, at least two years in social services, and a valid Class 3 driving licence for travel between service

Qualifications

• Diploma in Social Work or equivalent required.
• Minimum two years in social services, eldercare, or related fields.
• Proficient in documentation and reporting software.
• Valid Class 3 driving licence and ability to travel between locations.
• Ability to work independently and in emotionally sensitive situations.

Responsibilities

• Coordinate service arrangements for deceased elderly members with families and internal teams.
• Guide families through the process with clear information and practical support.
• Provide empathetic support while adhering to organisational guidelines.
• Plan and coordinate memorial services and remembrance events.
• Maintain accurate case records for reporting and compliance.
• Participate in rotating hotline duties to handle inquiries.
• Support junior staff and volunteers to ensure smooth operations.
• Suggest workflow improvements to services.
• Reach out to hospitals, nursing homes, and partners to build referrals.
• Assist with administrative tasks as assigned.

Skills

Interpersonal skills

English proficiency

Documentation

Team collaboration

Education

Diploma in Social Work

Tools

MS Office

Job description

Role Overview

The Eldercare Programme Executive (Aftercare Services) supports elderly members and their families by coordinating funeral and memorial services with professionalism, dignity, and compassion. The role involves case coordination, documentation, stakeholder liaison, and operational support within an eldercare and social service environment.

Key Responsibilities

• Coordinate service arrangements for deceased elderly members by liaising closely with families, vendors, and internal teams to ensure smooth and respectful handling of all arrangements
• Guide families through the process, providing clear information and practical assistance during a difficult time
• Offer empathetic support to families, within organisational guidelines
• Support the planning, coordination, and on‑site execution of memorial services and remembrance events
• Maintain accurate and up-to-date case records for reporting and compliance
• Participate in a rotating hotline duty roster, responding to enquiries and providing timely support
• Support and guide junior staff or volunteers to ensure smooth operations
• Suggest practical improvements to workflows and service delivery
• Conduct outreach to hospitals, nursing homes, and community partners to introduce services and build referral networks
• Assist with administrative tasks and other duties as assigned

Requirements

• Diploma in Social Work or a related discipline (or equivalent relevant experience)
• At least two years of relevant experience in social services, eldercare, healthcare, or related fields
• Ability to use standard software applications for documentation, case recording, and reporting
• Valid Class 3 driving licence, as the role may require travel between service locations and external venues
• Ability to work independently and collaboratively in emotionally sensitive situations

Preferred Experience and Skills

• Experience working in Social Service Agencies (SSAs) or Voluntary Welfare Organisations (VWOs)
• Strong interpersonal and communication skills, with the ability to engage sensitively with families and stakeholders
• Proficiency in spoken and written English
• Proficiency in “​…”