#EG ServiceNow Consultant

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is a leading technology services firm in APAC seeking a ServiceNow Technical Consultant to review, design, and deliver ServiceNow solutions that drive business outcomes. You will design, develop, configure, test, implement, and support ServiceNow tools including HRSD and App Engine.

You will gather requirements, facilitate workshops, lead UAT, perform gap analyses, advise on tool adoption, and drive integration via APIs with stakeholders to deliver scalable, high-quality solutions.

Qualifications

• Must have ServiceNow System Administrator certification, Application developer and ServiceNow HRSD implementation certification.
• 4 to 7 years of experience as a ServiceNow Technical Consultant with hands-on experience in ground up implementations.
• 4 to 7 years of experience with ServiceNow scoped applications and scripting modules (client scripts, business rules, workflow, flow designer, UI actions, UI macros, UI pages).
• Experience with HRSD & App Engine suites and platform API integrations.

Responsibilities

• Identify and communicate with key stakeholders and translate requirements into user stories.
• Design, develop, configure, test, implement, and support ServiceNow solutions.
• Lead workshops and meetings to brainstorm and refine technical solutions.
• Perform gap analyses and propose concrete solutions to bridge gaps between current and desired outcomes.
• Build test cases, facilitate UAT with business users, and ensure requirements are met.
• Advise on tools adoption and integration strategies across multiple technology components.

Skills

Stakeholder communication

Requirements analysis

UAT facilitation

Solution design

Tools

ServiceNow platform

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

To review, analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design, develop, implement and support ServiceNow tools

What will you do?

• Identify and communicate with key stakeholders
• Gather, review and analyze business & operation requirements and translate into user stories.
• Understanding business & operations needs and translate into technical requirement
• Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
• Perform gap analysis to identify the difference between current processes and desired outcomes, proposing solutions to bridge these gaps.
• Maintain clear and consistent communication with stakeholders, ensuring alignment and managing expectations.
• Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
• Able to design, develop, configure, test, implement, support and maintain ServiceNow solutions.
• Build Test cases, Facilitate UAT sessions with business users, and ensure that solutions are fit.
• Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
• To work with stakeholders and recommend best practices in areas such as Human Resource Service Delivery (HRSD) and App Engine.
• Lead in POC/POV, product evaluation and tech refresh activities

Qualifications

The ideal candidate should possess:

• Must have ServiceNow System Administrator certification, Application developer and ServiceNow HRSD implementation certification.
• 4 to 7 years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
• 4 to 7 years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
• Must have experience with the following ServiceNow suites: HRSD & App Engine.
• Knowledge and experience integrating ServiceNow using platform APIs and integration tools

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.