#EG Client Services Lead

NCS Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is seeking a Client Services Lead to drive sales through close partnerships and co-creation with key clients, ensuring what is sold is delivered with high quality and on time.

The CSL will lead a client account team including a Delivery Lead and a Sales Lead, supported by a consulting team and other experts, developing differentiated value propositions for strategic accounts.

Qualifications

• 15+ years in IT or ICT Consulting is a plus.
• Strong leadership experience with proven client impact.
• Able to architect value for clients and articulate differentiators.
• Good sales and business acumen to grow key accounts.

Responsibilities

• Manage profitable key client accounts and their growth plans.
• Act as trusted consultant to clients and align on digitalisation roadmaps.
• Engage with C-suite to ensure solutions meet business needs and deliver value.
• Build and maintain deep, long-lasting client relationships.
• Provide thought leadership to strengthen NCS brand in the market.
• Lead opportunity origination with clients and internal teams.

Skills

Leadership

Consulting

Value architecture

Sales acumen

Communication

People management

Stakeholder management

Social styles

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

AsaClientServicesLead(CSL),yourmandateistodrivesalesthroughaclosepartnershipandco-creationwithkeyclientsandtoensurethatwhatissoldisdeliveredwithhighqualityandontimeonbudget.

TheCSLhas3keymandates:

• partnerandco-createwithclientsthroughaconsultingapproach
• drivesales,and

CoretothisistheabilityoftheCSLtoengagetheclientsC-suitetohelpthemsolvebizproblems,ideatetheirdigitalisationroadmapandhelpclientsseizebizopportunitiesthroughtheuseoftechnology.AlltheserequirestheCSLtohavestrongconsultingabilities.

TheroleofClientServiceLead(CSL)actsasaleadingroleindesignatedkeyclientaccountstobuildtrustedbusinessrelationship.Asaconsultanttotheclient,thisrolerequirestheindividualtohaveexpertiseanduniqueknowledgeintheclient'sbusinessandoperatingindustry,tocreatedifferentiatedandtailoredvalueprepositionsforthekeyclientaccounts.ThiswillbeinDigitalOrganisationDesign,DigitalStrategicandMasterPlanning,BusinessCaseDevelopment,etc.His/Herworkwillrequirecloseclientengagementandinteractionandhe/shewillneedtohavetherightmixofstrongdomainandindustrialknowledge,sothathe/sheunderstandsthecomplexbusinessneedsofkeyclientsandisabletoanalysetheirneeds.Throughthis,theCSLperformshis/herroleasaconsultanttohelpthekeyclientachieveitsbusinessgrowthwhileconcurrentlyactingasabusinessoperatorforNCStogrowtheclientaccountinaprofitablemanner.ThisroleisintegraltosustainingandgrowingNCS'corebusiness.

He/ShewillleadaclientaccountteamwhichcomprisesofaDeliveryLeadandaSalesLead.Forthis,theCSLwillbesupportedbyaconsultingteamandotherkeystaffwhoareexpertsintheirrespectivedigital,productsandplatformsfields.

Whatwillyoudo?

• Responsibleformanagingaprofitablekeyclientaccount(s)
• Responsiblefordevelopingandoperationalisingaccount(s)growthplansforkeyclientaccount(s)
• Actasaconsultanttoclientsandberesponsibleforachievinghighclientsatisfactionscorethroughadeepunderstandingofbusinessneedsviacloseclientengagementandinteraction
• Responsiblefordevelopingandmaintainingdeepkeyclientrelationships
• ResponsiblefordevelopingapointofvieworthoughtleadershiponceayeartostrengthenNCSbrandpositioninthemarketplace.
• Responsibleforideationwithclienttoleadtoopportunityoriginations

Qualifications

Theidealcandidateshouldpossess:

• 15yearsormoreinITorICTConsultingindustryisaplus
• Strongleadershipexperiences
• Abletobeastrongconsultingpractitioner
• Abilitytoarchitectvalue
• Hasgoodsalesandbusinessacumen
• GoodCommunicationandinterpersonalskills
• Goodinmanaginglarge,diverseandcomplexteams
• Understandandabilitytoapplysocialstylestechniquetomanagestakeholders

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.