#EG Client Delivery Lead

NCS Pte Ltd; Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

NCS Pte Ltd in Singapore seeks a Client Delivery Lead to ensure quality delivery of projects contracted by clients. You will partner with Client Service Lead across application, infrastructure, and engineering to solve critical business needs and act as single point of contact for the client on service delivery matters.

Responsibilities include orchestrating teams, managing risks and budget, driving revenue while maintaining customer satisfaction, and identifying opportunities for improvement

Qualifications

• PMP certification preferred.
• 15 years or more experience in IT or ICT Consulting with 8+ years in leadership roles.
• Delivered projects in relevant domain or industry.
• Strong business acumen and client relationship skills.
• Proven ability to manage multi-million dollar projects.

Responsibilities

• Orchestrate delivery across client programs and internal teams.
• Assess design to ensure deliverability with right margins.
• Establish and maintain client relationships and handle escalation points.
• Lead project delivery teams to ensure timely, quality, and cost-effective service.
• Identify and resolve complex business problems and propose solutions.
• Manage risks, budgets, and change requests within the account.
• Coordinate with Lines of Business on capability gaps and vendor relations.
• Be the Solution Lead to ensure architecture consistency.

Skills

PMP certification

Leadership experience

Program management

Stakeholder management

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Client Delivery Lead ensures quality delivery of all projects contracted by the Client to NCS. He/She partners the Client Service Lead to bring together NCS offering from application, infrastructure, communication engineering and thought leadership to solve the key client's most critical business needs in relation to delivery issues. He/she acts as the single point of contact for the key client on all service delivery matters. Beyond operational delivery matters, the CDL is also expected to:

• Look for business opportunities to solve the client’s problems;
• Ideate solutions using technology and process changes;
• Create growth opportunities, taking into account the feasibility and sustainability of these opportunities and the core capabilities of NCS.

The CDL directs the right NCS team across different Lines of Business (LOBs) to drive profitable revenue, quality and customer satisfaction targets and ensure profitable delivery. He/she is accountable for the delivery services of the client’s account and needs to be involved in the delivery of the programs he/she is responsible for. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.

Profile of a CDL

1. Have deep industry domain expertise to better understand and frame the client’s context and business needs;

2. To be able to engage and advise clients on ideas or business solutions based on business needs/problems;

3. Project management and technology skills to lead and guide project teams across different Lines-of-Business (LOBs) on delivery issues.

What will you do?

• Orchestrate externally and internally to create environment for successful delivery
• Assess high level conceptual design to ensure that what is sold can be delivered at the right margin
• Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
• Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
• Identify, assess and resolve complex business problems/issues and propose alternative solutions
• Identify and manage issues and risks and act as an escalation point within the account
• Manage and monitor account level risk dollar and budget; control costs to ensure maximum achievement of revenue and margin
• Manage risk and impact of change requests and assist with service request of variation order negotiation
• Work closely with the Lines of Business on project capability gaps
• Manage sub-contractors and vendor contract escalated matters
• Act as the Solution Lead to ensure solution consistency and be the custodian of architecture

Qualifications

The ideal candidate should possess:

• PMP certification preferred
• 15 years or more experience in IT or ICT Consulting industry with 8 years or more in leadership positions
• Delivered projects relating to the specific domain or industry
• Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
• Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
• Process 'hands-on' knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality.
• Experience in managing measured productivity-driven operations or teams
• Understand and ability to apply social style techniques to manage stakeholders
• Client focused with strong organizational and project management skills
• Ability to lead multiple teams

Additional Information

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.