#EG Client Services Lead

NCS Pte Ltd; Singapore; Presencial; SGD 180 000 - 280 000; Tempo integral

Resumo da oferta

NCS Pte Ltd in Singapore is seeking a Client Services Lead to drive growth for designated key client accounts through close partnerships and co-creation, ensuring high-quality delivery on time and within budget.

You will lead a client account team with Delivery Lead and Sales Lead, bring deep industry knowledge, and act as a trusted advisor to C-suite clients to shape digitalisation roadmaps and value propositions.

Qualificações

• 15+ years in IT or ICT Consulting is a plus.
• Strong leadership experience.
• Able to be a strong consulting practitioner.
• Ability to architect value.
• Good sales and business acumen.
• Good communication and interpersonal skills.
• Experience managing large, diverse and complex teams.
• Ability to apply social styles techniques to manage stakeholders.

Responsabilidades

• Manage a profitable key client account(s).
• Develop and operationalise growth plans for key accounts.
• Act as a consultant to clients and achieve high client satisfaction through deep understanding of business needs via close engagement.
• Develop and maintain deep key client relationships.
• Develop a point of view or thought leadership to strengthen NCS brand position.
• Ideate with the client to lead to opportunity origination.

Conhecimentos

Leadership

Consulting

Sales Acumen

Client Engagement

Stakeholder Management

Industry Knowledge

Relationship Building

Descrição da oferta de emprego

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

AsaClientServicesLead(CSL),yourmandateistodrivesalesthroughaclosepartnershipandco-creationwithkeyclientsandtoensurethatwhatissoldisdeliveredwithhighqualityandontimeonbudget.

TheCSLhas3keymandates:

1. partnerandco-createwithclientsthroughaconsultingapproach
2. drivesales,and
3. ensurequalitydelivery

CoretothisistheabilityoftheCSLtoengagetheclientsC-suitetohelpthemsolvebizproblems,ideatetheirdigitalisationroadmapandhelpclientsseizebizopportunitiesthroughtheuseoftechnology.AlltheserequirestheCSLtohavestrongconsultingabilities.

TheroleofClientServiceLead(CSL)actsasaleadingroleindesignatedkeyclientaccountstobuildtrustedbusinessrelationship.Asaconsultanttotheclient,thisrolerequirestheindividualtohaveexpertiseanduniqueknowledgeintheclient’sbusinessandoperatingindustry,tocreatedifferentiatedandtailoredvalueprepositionsforthekeyclientaccounts.ThiswillbeinDigitalOrganisationDesign,DigitalStrategicandMasterPlanning,BusinessCaseDevelopment,etc.His/Herworkwillrequirecloseclientengagementandinteractionandhe/shewillneedtohavetherightmixofstrongdomainandindustrialknowledge,sothathe/sheunderstandsthecomplexbusinessneedsofkeyclientsandisabletoanalysetheirneeds.Throughthis,theCSLperformshis/herroleasaconsultanttohelpthekeyclientachieveitsbusinessgrowthwhileconcurrentlyactingasabusinessoperatorforNCStogrowtheclientaccountinaprofitablemanner.ThisroleisintegraltosustainingandgrowingNCS’corebusiness.

He/ShewillleadaclientaccountteamwhichcomprisesofaDeliveryLeadandaSalesLead.Forthis,theCSLwillbesupportedbyaconsultingteamandotherkeystaffwhoareexpertsintheirrespectivedigital,productsandplatformsfields.

What will you do?

• Responsibleformanagingaprofitablekeyclientaccount(s)
• Responsiblefordevelopingandoperationalisingaccount(s)growthplansforkeyclientaccount(s)
• Actasaconsultanttoclientsandberesponsibleforachievinghighclientsatisfactionscorethroughadeepunderstandingofbusinessneedsviacloseclientengagementandinteraction
• Responsiblefordevelopingandmaintainingdeepkeyclientrelationships
• ResponsiblefordevelopingapointofvieworthoughtleadershiponceayeartostrengthenNCSbrandpositioninthemarketplace.
• Responsibleforideationwithclienttoleadtoopportunityoriginations

Qualifications

The ideal candidate should possess:

• 15yearsormoreinITorICTConsultingindustryisaplus
• Strongleadershipexperiences
• Abletobeastrongconsultingpractitioner
• Abilitytoarchitectvalue
• Hasgoodsalesandbusinessacumen
• GoodCommunicationandinterpersonalskills
• Goodinmanaginglarge,diverseandcomplexteams
• Understandandabilitytoapplysocialstylestechniquetomanagestakeholders

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.