Education Specialist, Local Engagement

Singapore Institute of Management Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Singapore Institute of Management Group is seeking a capable professional to support student recruitment operations. You will promote the SIM brand, plan local recruitment strategies, and supervise a team to meet department goals.

The role involves training staff, handling customer inquiries via multiple channels, and providing data-driven insights to improve leads and events. Weekend work may be required in peak periods.

Qualifications

• Bachelor’s degree with 0–5 years of relevant working experience.

Responsibilities

• Promote SIM brand-name and plan local student recruitment strategies.
• Supervise and guide the team to meet operational needs and policies.
• Provide training and coaching to team members regularly.
• Attend to customers’ enquiries via walk-ins, phone, email, live chat.

Education

Bachelor’s degree

Job description

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
• To provide analysis of leads follow-up reports and suggest areas for improvement.
• Relay market knowledge: Monitor the state of the education market and competitor’s performance, structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company’s goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service
• Experienced in Customer Service and Sales conversion processes
• Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.
• Good understanding of the higher education industry in Singapore
• Results-oriented, driven, self-motivated and analytical
• Strong communication skills, including active listening, understanding and clear articulation
• Able to work on weekends when required
• Confident speaker with excellent presentation skills

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive

SYSTEMS/PROCESS

1. Budget Process
2. Finance System (FIN 2.0)
3. Student Management System (SIMConnect)
4. Student Application System (OAM)
5. Procurement Process
6. Sales Management System (Salesforce CRM)
7. Weekly and Monthly Reporting Process

We regret that only shortlisted candidates will be notified.