Education Programs Customer Experience Specialist

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Learning Point Kids PTE. LTD. is recruiting for a full-time customer service role in Singapore. The candidate will handle inquiries, promote programmes, and assist with enrolments while coordinating with teachers and parents.

The position requires a Diploma and strong English skills, with familiarity in Google Docs/Sheets and MS Office. Willingness to travel to branches and work shifts within opening hours is expected.

Qualifications

• Diploma is required.
• Proficient in spoken and written English.
• Experience in the education sector is an advantage.

Responsibilities

• Acquire and maintain knowledge of the organisation's programmes, services and processes.
• Promote programmes to prospective and existing customers.
• Attend to customers' needs and enquiries promptly.
• Maintain accurate registration and enrolment records.
• Support teachers and students as required.
• Maintain a strong communication channel between teachers and parents.

Skills

Strong spoken English

Strong written English

Team player

Customer service mindset

Google Docs

Google Sheets

Microsoft Office

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Learning Point Kids PTE. LTD. is recruiting for a full-time customer service role in Singapore. The candidate will handle inquiries, promote programmes, and assist with enrolments while coordinating with teachers and parents.

The position requires a Diploma and strong English skills, with familiarity in Google Docs/Sheets and MS Office. Willingness to travel to branches and work shifts within opening hours is expected.