EdTech Support Engineer — LMS Specialist

BAMBOO SYSTEM TECHNOLOGY PTE. LTD.

Singapore

On-site

SGD 47,000 - 71,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Bamboo System Technology Pte. Ltd. is seeking a Technical Support Engineer to ensure a seamless experience for users of our learning platform.

You will troubleshoot software issues, assist customers via phone, email, and chat, and collaborate with internal teams to improve products for educators, students, and administrators. You will diagnose and resolve technical problems, document resolutions, and provide clear, user-friendly guidance.

Qualifications

Proven experience as a Technical Support Engineer or similar role.
Strong knowledge of computer systems, mobile devices, and web-based applications.
Ability to diagnose and troubleshoot basic to intermediate technical issues.
Familiarity with help desk software, remote support tools, and ticketing systems.
Excellent problem-solving skills and ability to explain technical concepts clearly.
Ability to provide step-by-step guidance through written and verbal communication.
Diploma or degree in Information Technology, Computer Science, or a relevant field.
Experience with LMS or online learning platforms is a strong advantage.
Passion for education technology and improving user experience.

Responsibilities

Diagnose and resolve software and technical issues reported by users.
Engage with customers via phone, email, and chat to identify and troubleshoot problems.
Guide users through step-by-step solutions with clear explanations.
Escalate unresolved issues to appropriate internal teams (developers, product managers).
Maintain accurate documentation of reported issues, resolutions, and troubleshooting steps.
Utilize internal databases and external resources to provide precise technical solutions.
Manage and prioritize multiple open issues with timely follow-ups.
Collect user feedback and conduct product demonstrations.
Generate reports on recurring issues, feedback, and resolution times.
Contribute to the development of technical guides, FAQs, and knowledge bases.