JR-136052 Data Center Customer Operations Engineer IV

half the sky; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading data infrastructure company is seeking a Data Center Customer Operations Engineer IV in Singapore. The role involves conducting circuit maintenance, installing customer equipment, and ensuring high levels of customer satisfaction through effective order execution. Candidates should possess at least 1+ years of relevant experience and a High School Diploma. Familiarity with BERT and SONET test equipment is preferred. Join a diverse and inclusive team committed to delivering exceptional service.

Qualifications

• 1+ years experience in a relevant role.
• Proficient with BERT and SONET test equipment.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Conduct circuit maintenance, installations, and testing.
• Install customer equipment and infrastructure components.
• Maintain detailed records of all work activities.
• Support customer satisfaction through precise order execution.

Skills

Experience with circuit maintenance

Customer equipment installations

Testing and troubleshooting

Order execution

Education

High School Diploma

Tools

BERT test equipment

SONET test equipment

Job description

JR-136052 Data Center Customer Operations Engineer IV

Job Openings JR-136052 Data Center Customer Operations Engineer IV

About the job JR-136052 Data Center Customer Operations Engineer IV

Data Center Customer Operations Engineer IV

Equinix is the worlds digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Conducts circuit maintenance, installations, and advanced testing.

Responsibilities

Installations

• Racks and stacks customer equipment
• Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets
• Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh Queue Management
• Determines work priorities from the Oracle queue and ensures adherence to all commit times Testing/Troubleshooting
• Conducts carrier circuit testing Cross Connects Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Cente Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig) Documentation/Reporting
• Maintains detailed written records of all work activity Projects · Supports fulfillment of projects with direction from senior staff Training
• Completes all assigned training in a timely manner Customer Management
• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience
• High School Diploma
• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. Equinix is an Equal Employment Opportunity and, in the U.S., an Affineative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.