EDB Operation Support

KOPI RECRUIT PTE. LTD.; Singapore; On-site; SGD 54,000 - 65,000; Full time

Job summary

KOPI RECRUIT PTE. LTD. is seeking an Operation Support Engineer (L1) for 12 months in Singapore.

The role focuses on day-to-day operational and application support across incentive and processing systems, incident management, troubleshooting, ticket monitoring, and escalation in line with SLAs. ASAP start; work hours 9am–6pm, with standby on some weekdays/weekends for deployments or maintenance. Candidates should have ITIL familiarity, strong communication, and ability to collaborate with

Qualifications

• Prior experience in application support or IT operations, including troubleshooting, incident management, and issue resolution.
• Basic knowledge of ITIL framework, IT service management principles, and SLA management.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint). Working knowledge of Microsoft Dynamics is an added advantage.
• Familiarity with functional testing, support ticket management, issue escalation, and system
• Strong written and verbal communication skills, with the ability to engage technical and non-technical stakeholders professionally.
• Service-oriented, proactive, and resourceful, with strong problem-solving skills and the ability to manage multiple tasks independently.
• Ability to collaborate effectively with internal teams, external vendors, and stakeholders to ensure timely issue resolution and continuous service improvement.

Responsibilities

• The Incentive and Facilitation Stack comprises three core systems: two intranet-facing systems used by internal officers for application processing, claims validation and disbursement workflows, and one internet-facing portal used by companies to submit applications, claims and other incentive-related documents.
• The L1 Operation Support Engineer will provide day-to-day operational and application support across these systems, including incident management, troubleshooting, ticket monitoring and escalation, functional testing, and coordination with relevant stakeholders to ensure timely issue resolution and smooth service delivery in accordance with established SLAs.

Skills

ITIL basics

ITSM & SLA

MS Office

Strong communication

Troubleshooting

Incident management

Stakeholder management

Tools

Microsoft Dynamics

Job description

• Role:Operation Support Engineer
• Level:Consultant
• Contract months:12 Months (subject to extension based on performance)
• Estimated Start:ASAP
• Budget:Up to SGD5,330, no bonus

Kindly find the attached JD and the cv template for your reference. Thank you.

Role

Operation Support Engineer (L1)

Experience and Skills needed

• Prior experience in application support or IT operations, including troubleshooting, incident management, and issue resolution.
• Basic knowledge of ITIL framework, IT service management principles, and SLA management.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint). Working knowledge of Microsoft Dynamics is an added advantage.
• Familiarity with functional testing, support ticket management, issue escalation, and system
• Strong written and verbal communication skills, with the ability to engage technical and non-technical stakeholders professionally.
• Service-oriented, proactive, and resourceful, with strong problem-solving skills and the ability to manage multiple tasks independently.
• Ability to collaborate effectively with internal teams, external vendors, and stakeholders to ensure timely issue resolution and continuous service improvement.

Clearance Category Required

Cat 2

Period of engagement

12 months minimally, subject to extension based on performance

Engagement Start Date

ASAP

Expected work hours as per GVT24014 Tender?

9am – 6pm.

On selected weekdays/weekends, may be required to be on standby for deployments or system maintenance

Required skill level (e.g., Associate Consultant, Consultant, Senior Consultant)

Consultant

Work Location

EDBSingapore

250 North Bridge Road

#22-00, Raffles City Tower, S (179101)

Project or system involved – brief description

The Incentive and Facilitation Stack comprises three core systems: two intranet-facing systems used by internal officers for application processing, claims validation and disbursement workflows, and one internet-facing portal used by companies to submit applications, claims and other incentive-related documents.

The L1 Operation Support Engineer will provide day-to-day operational and application support across these systems, including incident management, troubleshooting, ticket monitoring and escalation, functional testing, and coordination with relevant stakeholders to ensure timely issue resolution and smooth service delivery in accordance with established SLAs.