E‑Commerce Transformation & Process Lead

Apple Inc.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Apple Inc. in Singapore is seeking a Business System and Process Manager for E-Commerce on a 12-month contract.

You will lead transformational cross-functional programs across Apple Online Store and omni-channel experiences in APAC, collaborating with Operations, Retail, Finance, and engineering to design scalable processes and systems. The role emphasizes governance, Agile/Waterfall practices, UAT, and change management, with emphasis on AI/GenAI, RPA, and emerging tech to boost fulfillment

Qualifications

• 8+ years of experience in business process management, system implementation, project management, or a related field.
• Experience leading cross-functional teams and managing complex projects.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall).
• Familiarity with CRM, ERP, and other enterprise systems.
• A proven ability to influence and collaborate across all levels of the organization thanks to excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Degree or equivalent experience in Business Administration, Engineering, Computer Science, or a related field.

Responsibilities

• Lead end-to-end cross-functional programs focused on transforming the customer experience for the Apple Online Store and e-commerce marketplaces in the APAC region.
• Apply best-in-class project management practices (Agile, Scrum, Waterfall) to plan, implement and monitor projects.
• Serve as a solution architect and Agile partner, collaborating with engineering teams to design scalable capabilities.
• Champion UAT and change management to ensure smooth adoption post-launch.
• Leverage AI/ML, GenAI, and RPA to drive efficiency and improve operations performance.
• Architect and optimize end-to-end fulfillment and commercial business processes across Apple Store Online, Retail, and Finance.

Skills

Project management

Cross-functional leadership

Communication skills

Analytical skills

Problem-solving

Time management

Independent working

Education

Bachelor's degree in Business Administration, Engineering, Computer Science, or related field

Tools

SAP

Web technologies

Job description

Apple Inc. in Singapore is seeking a Business System and Process Manager for E-Commerce on a 12-month contract.

You will lead transformational cross-functional programs across Apple Online Store and omni-channel experiences in APAC, collaborating with Operations, Retail, Finance, and engineering to design scalable processes and systems. The role emphasizes governance, Agile/Waterfall practices, UAT, and change management, with emphasis on AI/GenAI, RPA, and emerging tech to boost fulfillment