E‑Commerce Operations & Fulfillment Coordinator

HONG XIN DA PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

HONG XIN DA PTE. LTD. is seeking a proactive E-Commerce Coordinator to manage daily operations across Shopee, Lazada, TikTok Shop, NTUC Online, and other platforms. You will oversee orders, customer service, warehouse fulfilment, and timely deliveries to ensure a seamless customer experience.

You will coordinate with internal teams, maintain product listings and inventory, and help plan campaigns and promotions to drive online sales. Strong Excel and ERP familiarity is a plus.

Qualifications

• Minimum 1–2 years of experience in e-commerce operations
• Familiar with Shopee, Lazada, TikTok Shop, NTUC Online
• Good understanding of online order processing and marketplace operations
• Experience coordinating warehouse fulfilment and delivery arrangements is a plus
• Proficient in Microsoft Excel
• Experience with ERP or order management systems is an advantage
• Strong communication and interpersonal skills
• Able to work independently in a fast-paced environment

Responsibilities

• Manage daily operations across e-commerce platforms and marketplaces.
• Process and monitor online orders to ensure timely fulfilment.
• Update product listings, pricing, promotions, and inventory across all platforms.
• Monitor stock availability and coordinate replenishment with the warehouse team.
• Assist in planning and executing online campaigns, promotions, and flash sales.
• Respond promptly to customer enquiries via chat, email, and phone.
• Handle customer complaints, returns, refunds, exchanges, and order-related issues professionally.
• Coordinate daily picking, packing, and order fulfilment with the warehouse team.
• Arrange daily delivery schedules and coordinate with drivers or 3PL providers.
• Prepare daily sales, order fulfilment, and inventory reports.
• Maintain accurate records of customer orders, deliveries, and returns.

Skills

E-commerce operations

Customer service

Order fulfilment

Warehouse coordination

Excel

ERP systems

Communication

Multitasking

Tools

ERP

Inventory management systems

Order management systems

Excel

Job description

HONG XIN DA PTE. LTD. is seeking a proactive E-Commerce Coordinator to manage daily operations across Shopee, Lazada, TikTok Shop, NTUC Online, and other platforms. You will oversee orders, customer service, warehouse fulfilment, and timely deliveries to ensure a seamless customer experience.

You will coordinate with internal teams, maintain product listings and inventory, and help plan campaigns and promotions to drive online sales. Strong Excel and ERP familiarity is a plus.