E-Commerce Operations Executive

MIDEA (SINGAPORE) PRODUCT PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

MIDEA (SINGAPORE) PRODUCT PTE. LTD. is seeking an experienced E-commerce Operations Executive to manage daily backend operations for Shopee and Lazada in Singapore.

You will optimize product listings, pricing, inventory, and participate in campaigns, while coordinating with Supply Chain, Marketing, and Logistics to ensure smooth order fulfilment and after-sales support. A diploma or higher and at least 2 years in e-commerce are required.

Qualifications

• Diploma or higher in E-Commerce, International Business/Trade, Marketing, or related.
• Minimum 2 years of e-commerce operations experience, preferably with Shopee or Lazada.
• Familiar with Shopee/Lazada seller platforms and backend operations.
• Experience in TikTok/Shopee livestreams is a plus.
• Strong analytical skills to interpret e-commerce data and improve performance.
• Good understanding of product selection, pricing, promotions, and competitor analysis.
• Detail-oriented, independent, and able to work in a fast-paced environment.
• Strong communication and cross-functional collaboration abilities.
• Ability to accommodate livestream schedules and rostering when needed.

Responsibilities

• Manage daily operations and backend administration of Shopee and Lazada stores, including listing and pricing
• Monitor performance metrics and provide recommendations to improve store performance
• Support product selection and pricing strategies based on market trends and demand
• Plan and execute TikTok and Shopee livestream activities, including scheduling and post-analysis
• Stay updated on platform policies to maintain store health
• Handle customer inquiries and after-sales issues when required
• Coordinate with Supply Chain, Warehouse, Logistics, Marketing to ensure smooth processes
• Support achievement of sales targets
• Perform other e-commerce duties as assigned

Skills

E-commerce operations

Shopee/Lazada management

Livestream operations

Data analysis

Cross-functional collaboration

Communication

Attention to detail

Education

Diploma or above

Tools

Shopee Seller Center

Lazada Seller Center

TikTok

Job description

Key responsibilities

• Manage the daily operations and backend administration of the company's Shopee and Lazada stores, including store setup and optimization, product listing and delisting, pricing, inventory management, and participation in platform campaigns and promotions

• Monitor and analyze key e-commerce performance metrics, including store traffic, conversion rates, orders, sales performance, and customer reviews, and provide recommendations to improve overall store performance

• Support product selection and pricing strategies by monitoring market trends, customer demand, and competitor activities, and continuously optimize the product portfolio

• Plan, coordinate, and execute TikTok and Shopee livestream activities, including livestream content planning, scheduling, script preparation, livestream setup, host coordination, and post-live performance analysis

• Stay updated on platform policies, rules, and operational requirements to maintain good store and account health

• Handle customer enquiries, after-sales matters, and platform-related disputes when required

• Coordinate closely with Supply Chain, Warehouse, Logistics, Marketing, and other relevant teams to ensure smooth inventory preparation, order fulfilment, delivery, and after-sales processes

• Support the achievement of assigned e-commerce sales targets and business objectives

• Perform other e-commerce operations-related duties as assigned by the reporting manager

About you

• Diploma or above, preferably in E-Commerce, International Business/Trade, Marketing, Business, or a related discipline

• Minimum 2 years of experience in e-commerce operations, preferably with hands-on experience managing Shopee and/or Lazada

• Familiar with Shopee and Lazada seller platforms, backend operations, platform rules, campaigns, and promotional tools

• Experience in TikTok and/or Shopee livestream operations will be an advantage

• Strong analytical skills with the ability to interpret e-commerce data and use insights to improve operational and sales performance

• Good understanding of online product selection, pricing, promotions, and competitor analysis

• Detail-oriented, responsible, and able to work independently in a fast-paced environment

• Good communication, coordination, and problem-solving skills

• Able to work effectively with cross-functional teams

• Able to accommodate livestream schedules and operational rostering when required