E-Commerce Assistant

TURTLE PUNGGOL PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

TURTLE PUNGGOL PTE. LTD. is seeking an enthusiastic operations associate to support daily order fulfillment, inventory upkeep, and customer inquiries in a fast-paced ecommerce setting.

You will also assist with digital marketing activities such as social posts and promotions, while helping with basic reporting and stock checks to ensure smooth order processing.

Qualifications

• Familiarity with e-commerce operations and order workflows.
• Ability to coordinate with courier/logistics for timely delivery.
• Strong attention to detail for product listings and stock levels.

Responsibilities

• Pick, pack, and label daily customer orders.
• Coordinate courier collections and manage returns or exchanges.
• Maintain accurate product listings and stock levels.
• Schedule social media posts and assist promotions.
• Monitor sell-through and assist with stock takes and basic reports.

Skills

Order fulfillment

Inventory management

Customer service

Digital marketing basics

Job description

• Order Fulfillment & Operations: Pick, pack, and label daily customer orders, coordinate courier collections, and handle returns or exchanges.
• Marketplace & Platform Management: Maintain accurate product listings, pricing, stock levels, promotional banners, and discount vouchers.
• Customer Support: Answer inquiries, manage chat responses, and resolve feedback or order discrepancies promptly.
• Digital Marketing & Content: Schedule social media posts and campaign promotions.
• Inventory & Reporting: Track stock movement, monitor sell-through rates, and assist with stocktakes or basic sales reports.