Dynamics 365 & Power Platform Maintenance Consultant

ROMULUS DIGITAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Romulus Digital PTE. LTD. in Singapore seeks a Maintenance Functional Consultant to support ongoing operation, enhancement, and optimisation of Dynamics 365 and Power Platform enterprise systems.

You will translate business needs into functional solutions, configure applications, and coordinate testing and documentation. You will collaborate with business users, technical teams, and other functional consultants across Dynamics 365, Power Platform, and Power BI, ensuring changes align with

Qualifications

• Minimum 5 years of relevant professional experience in enterprise application functional consulting, business systems, ERP/CRM implementation, or application support.
• Degree, Diploma, or equivalent qualification in Information Technology, Information Systems, Business, Finance, Computer Science, or related discipline.
• Experience working as a Functional Consultant, Business Applications Consultant, ERP/CRM Consultant, Application Support Consultant, or similar role.
• Practical experience supporting, configuring, or enhancing Microsoft Dynamics 365 or comparable enterprise business applications.
• Strong business analysis skills, including requirements gathering, process analysis, functional specification development, and stakeholder engagement.
• Ability to translate business requirements into system configurations, functional designs, workflows, and acceptance criteria.
• Experience troubleshooting functional, process, and data-related application issues.
• Familiarity with system integration concepts and the ability to analyse integration requirements from a business and functional perspective.
• Experience preparing and conducting functional testing, regression testing, and supporting UAT activities.
• Understanding of change, release, and production support processes within an enterprise application environment.
• Strong documentation skills with the ability to maintain clear functional specifications, process documentation, user guides, and operating procedures.
• Good stakeholder management and communication skills, with the ability to work effectively with both technical and non-technical teams.
• Strong analytical and problem-solving abilities with attention to detail.
• Candidates must be available to work on a shift or roster basis, including weekends and Singapore Public Holidays, in accordance with operational requirements.

Responsibilities

• Configure, maintain, and enhance enterprise applications within the Microsoft Dynamics 365 ecosystem in line with approved business and operational requirements.
• Work closely with business stakeholders to understand their processes, challenges, and enhancement needs, and translate these into clear functional requirements and solution designs.
• Prepare functional specifications, process flows, configuration requirements, business rules, and acceptance criteria for system changes and enhancements.
• Analyse integration requirements between Dynamics 365 and external applications from a business process, functional, and data perspective.
• Support the configuration and ongoing maintenance of Power Platform solutions, including Power Apps, Power Automate, and Power BI where applicable.
• Investigate functional issues raised by users, identify underlying process or data-related causes, and coordinate appropriate resolution with technical teams where necessary.
• Plan and execute functional, system, and regression testing to confirm that system changes operate as expected.
• Work with business users during User Acceptance Testing (UAT), including test preparation, issue clarification, defect follow-up, and acceptance validation.
• Assess the functional impact of proposed system changes and support business readiness before releases are introduced into the production environment.
• Assist with release activities through user communications, training, validation, and post-deployment support.
• Maintain clear and up-to-date functional documentation, including specifications, configuration records, process maps, operating procedures, user guides, and knowledge-transfer materials.
• Support initiatives involving workflow automation, operational reporting, business insights, customer analytics, and continuous system improvement.
• Collaborate with technical developers, integration specialists, support teams, and other functional consultants to ensure solutions work effectively across the wider application landscape.
• Identify opportunities to simplify business processes, improve user experience, and increase the effective use of existing Microsoft platforms.
• Contribute to knowledge sharing and continuous improvement within the application maintenance team.

Skills

Business analysis

Stakeholder management

Communication

Analytical thinking

Problem solving

Shift work availability

Requirement gathering

Process mapping

Education

Degree, Diploma, or equivalent qualification in IT/IS/Business/Finance/CS

Tools

Microsoft Dynamics 365

Power Platform

Power BI

Job description

Romulus Digital PTE. LTD. in Singapore seeks a Maintenance Functional Consultant to support ongoing operation, enhancement, and optimisation of Dynamics 365 and Power Platform enterprise systems.

You will translate business needs into functional solutions, configure applications, and coordinate testing and documentation. You will collaborate with business users, technical teams, and other functional consultants across Dynamics 365, Power Platform, and Power BI, ensuring changes align with